virgin net email addess

[JohnT4]

Hi 

i had a virgin.net email address for over 20 years i signed up for this long before i had any virgin services this was when virgin.net gave email accounts like outlook and yahoo etc. would have been late 90's early 2000's

last week it was closed without warning my whole life was on this all my netflix accounts etc.

i have called and had no help im willing to pay for the service if need be is there any way this can be reativated

my email was [removed]

can anybody help ? 

john.

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[coenoby]

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@JohnT4 wrote:

i have called and had no help im willing to pay for the service if need be is there any way this can be reativated

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If you currently have a Virgin Media broadband account then it may be possible to link your virgin.net email account to it. That's the only hope that you have.

VM do not have an option to pay for the continued use of an Virgin email account that is no longer (or in the case of virgin.net email accounts such as yours never has been) attached to a live VM broadband account. So, I'm sorry to say that if you no longer have a VM broadband account there is nothing that can be done to regain access to your virgin.net account.

One of the Forum Team (VM staff who support this forum) will contact you via this thread and if necessary get the details of your VM broadband account from you by Private Message

Coenoby

By the way - I have asked the Moderators to redact (remove) the email address from your post. It is against this Forum's rules to post personal information such as email addresses on this forum.

[Sabrina_B]

Hi @JohnT4 👋.

Thanks for reaching out to us and welcome to the Community Forums, sorry to hear that you are having issues with an email address that we have closed down. We sent out communication to customers that the email address in question will be shut down 30 days from the communication. There is the option to save the email address if you have active Virgin Media services with us bearing the same name as the account that retained the email address. 

Without that here is nothing further that we can do, we do apologise. 

[JohnT4]

can i not pay for some kind of service because this email as all of my life on it linked to all accounts instagram facebook netflix etc this is very unfair treatment ? 

[goslow]

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@JohnT4 wrote:

can i not pay for some kind of service because this email as all of my life on it linked to all accounts instagram facebook netflix etc this is very unfair treatment ? 

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It is indeed very unfair treatment to delete a mailbox without warning.

See my reply here

https://community.virginmedia.com/t5/Email/i-went-to-log-into-my-virgin-net-email-address-this-eveni...

for some links to how others have managed to regain temporary access to their mailbox (basically by kicking up as much fuss as possible with as many different points of contact who might be able to help)

In some cases, the VM forum team do offer to try to regain temporary access (such as the VM response to the above OP) but it seems very random as to when/if that is offered.

IMHO, if VM has deleted the mailbox with no warning, then VM should offer temporary reactivation as a matter of routine if the customer asks for it.

I hope you can regain access to recover your data and move your services to a new email address.

[JohnT4]

i have had this email my whole adult life you didnt need virgin services when i created it this is terrible treatment all my banks social media netflix etc etc my accountant and more all use it

i was given no warning 

[Beth_G]

Hi JohnT4

We do understand and we are sorry to hear you feel this way.

Notifications to warn of the upcoming closure of these accounts were sent on 3 October and 18 October. These accounts were then permanently deleted on 2 November.

[JohnT4]

to be fair these emails looked like a scam to steel you details hence why i did not click on them no one expects there mailbox to just be deleted

i see no reason if im willing to pay for the service it cannot be re activated

my whole adult life ive had this email 

i can no longer reset password for any social media accounts bank accounts apple id this as totally ruined me 

some solution must be possible 

a redirect of that email ??

im considering some sort of legal action 

john

[RetiredATCO]

Nobody expects it but you were given a warning that it was going to happen but chose to ignore the notifications.

I am sure they have covered their backsides legally so you won't have a leg to stand on.

It's gone and you'll just have to work with your other services to find an alternative way to recover those accounts.

Once you have done so make sure you set up more than one recovery option for each account.