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JohnT4's avatar
JohnT4
Joining in
3 months ago
Solved

virgin net email addess

Hi  i had a virgin.net email address for over 20 years i signed up for this long before i had any virgin services this was when virgin.net gave email accounts like outlook and yahoo etc. would have...
  • goslow's avatar
    goslow
    2 months ago
    JohnT4 wrote:

    <snip>

    some solution must be possible 

    <snip>

    john

    What happens if you send an email to the old virgin.net address from a new third-party email address?

    If the email goes out to your old virgin.net address, and seems to have have been delivered with no error messages, then the old virgin.net mailbox may still exist in a 'locked' condition. If you get an 'undeliverable' message back then the virgin.net mailbox has been deleted.

JohnT4's avatar
JohnT4
Joining in
3 months ago

can i not pay for some kind of service because this email as all of my life on it linked to all accounts instagram facebook netflix etc this is very unfair treatment ? 

 

goslow's avatar
goslow
Alessandro Volta
3 months ago
JohnT4 wrote:

can i not pay for some kind of service because this email as all of my life on it linked to all accounts instagram facebook netflix etc this is very unfair treatment ? 

It is indeed very unfair treatment to delete a mailbox without warning.

See my reply here

https://community.virginmedia.com/t5/Email/i-went-to-log-into-my-virgin-net-email-address-this-evening-and/m-p/5592326#M281996

for some links to how others have managed to regain temporary access to their mailbox (basically by kicking up as much fuss as possible with as many different points of contact who might be able to help)

In some cases, the VM forum team do offer to try to regain temporary access (such as the VM response to the above OP) but it seems very random as to when/if that is offered.

IMHO, if VM has deleted the mailbox with no warning, then VM should offer temporary reactivation as a matter of routine if the customer asks for it.

I hope you can regain access to recover your data and move your services to a new email address.

  • JohnT4's avatar
    JohnT4
    Joining in
    3 months ago

    i have had this email my whole adult life you didnt need virgin services when i created it this is terrible treatment all my banks social media netflix etc etc my accountant and more all use it

    i was given no warning 

     

     

    • Beth_G's avatar
      Beth_G
      Forum Team
      3 months ago

      Hi JohnT4

      We do understand and we are sorry to hear you feel this way.

      Notifications to warn of the upcoming closure of these accounts were sent on 3 October and 18 October. These accounts were then permanently deleted on 2 November.

      • JohnT4's avatar
        JohnT4
        Joining in
        3 months ago

        to be fair these emails looked like a scam to steel you details hence why i did not click on them no one expects there mailbox to just be deleted

        i see no reason if im willing to pay for the service it cannot be re activated

        my whole adult life ive had this email 

        i can no longer reset password for any social media accounts bank accounts apple id this as totally ruined me 

        some solution must be possible 

        a redirect of that email ??

        im considering some sort of legal action 

         

        john