@av5 wrote:
As far as I know the technician said he would do it but have not had any confirmation and emails not going to the gmail account.
The tech would have been complete unable to do this, either you misunderstood what he was saying, the the tech simply lied to get away quick - take your pick!
Nothing has changed as per your blueyonder.com email address, it still works as you can see if you access it by webmail, it will still send and receive emails. It has no connection to any gmail address you may well have set up - this is purely used as a 'sign in’ username to access your VM account.
In the dim and distant past, you signed up with VM, could choose an available email address and that you be your, well, email address and the login name for the my.virginmedia.com account to manage stuff. This has now changed, VM no longer offer new users an email address at all and existing users can’t create new ones. In addition, they are now requiring existing users to change the ‘log-in’ email address for their account to be a non-VM branded one.
So what does that all mean? Well imagine that for years you had an email address of av5.at.blueyonder.com, this would be your login to the VM portal to manage everything, as well as the address that people could contact you on. VM now requires you to have another address, say av5.at.gmail.com to log into the portal to manage stuff. But this address has no real connection to your old @by.com address, it’s just used to log into the my.virginmedia.com website, so you can manage stuff. The old av5.at.by.com, is still your email address, you can still use it, as you have discovered, via webmail. Any messages sent to it WILL NOT also be sent to the gmail address, there’s no connection.
