Undo delete 360
Can deleted programmes be recovered on the 360 box? I can’t find how to & I deleted something by accident
No, once they’re deleted, they’re deleted. Isn’t that what you want when you ask for them to be deleted?
Forum Discussion
No, once they’re deleted, they’re deleted. Isn’t that what you want when you ask for them to be deleted?
Yes normally but I’m just getting used to it & clicked delete by mistake. It was a useful function on the TiVo box to recover deleted items. ITV hub online it is!
The TiVo and V6 allowed you to recover deleted programmes.
All modern equipment such as PCs, mobile phones and cloud storage move deleted items to an area from which they can be recovered or permanently deleted at a later time. Usually it is also possible to have them deleted automatically after a predefined period (e.g. 30 days) or when storage space is running low. This is what we are used to even on the predecessors of the 360.
Not having this facility on the 360 is a very retrograde step. It is far too easy to have the trash can icon selected and press OK unintentionally. For example, when you delete an episode of a programme that you have watched, the cursor moves to the next episode but with the trash can icon still selected. Pressing OK to watch that episode inadvertently deletes it irretrievably.
The fact that the 360 will record repeats is another problem. Compared with the TiVo/V6, there is far less control over what the 360 does and does not record (new/repeats, SD/HD) which results in the storage filling far more quickly and necessitates regular housekeeping to manually delete unwanted content. This can result in accidental deletions.
For software that purports to be mature at build 4.27, the 360 software feels very much 'still in development'. User feedback such as this will help in the long-term but there are serious design flaws with the 360 that need to be addressed as a matter of urgency.
Agreed, some features seem to have taken a back step without any particular better ones to compensate
She deleted by accident. No need for sarcasm.
The 360 tends to records repeats of programmes as well as the initial broadcast so you might find it re-appears anyway.
I know, this is very annoying. When you have soaps recorded and you miss a couple of days say and then you can't remember where you were up to, all these other episodes show up and I find it very annoying and confusing. If I record Emmerdale at 7.30pm, I don't want other episodes recording say at another time on another channel on a series link. Sometimes you can stop the other channel recording series link manually but the other day I tried to do that with extra episodes of Gogglebox that had been recorded and it cancelled the main Friday night series link. Aggrevating isn't the word.
Thanks guys, yes it was an accident working out a new system as the little delete button was highlighted when I moved down from the previous show I’d deleted. I managed to watch the show on the itv player but the function of recovering deleted items was useful on the odd occasion in TiVo. Especially if something on a non catch up channel is deleted or something which was recorded a while ago & not available on catch up anymore. Just my bit of feedback
360 is a new system, the very latest technology that is currently available to joe public. So with that in mind, why are many basic features like: 'undelete' not yet available? Why is it that I can not search for a fav celebrity and have it record anything that they may pop up in, similar to the Tivo wishlist? Why is there no handy movie rating system? they are extremely helpful when planning your recordings. And that new remote with a backlight that turns off in the blink of an eye lol, what's that all about.
Now yes there are many great new features that the Horizon software offers us but when the very basics are missing you have to ask yourselves why should I bother to stay with virgin when they themselves cant be bothered with me the customer. Sky can already do all these things so much better and with a far more elegantly sleek system. I have been a customer of Virgins from back in the days when it was NTL World and now I am seriously considering joining Sky.
No doubt, they will claim that many new features and implementations are coming soon. Newsflash: the basics should have been there from the start.
Rant over 🙂
Very well put. I totally agree, I was starting to believe it was just me. Virgin if you are going to put a new interface out there, a good starting point would be improving the existing one.
Stan-the-man wrote:360 is a new system, the very latest technology that is currently available to joe public. So with that in mind, why are many basic features like: 'undelete' not yet available?
I don't see how 'accidently' deleting things is even an 'issue'?? To delete, you need to highlight the 'trash' icon and then press the OK button on the remote - so that is TWO button presses right there. How can these two button presses be done by 'accident'....??!
¯\_(ツ)_/¯
Why is it that I can not search for a fav celebrity and have it record anything that they may pop up in, similar to the Tivo wishlist?
Use the voice feature to search for content with your chosen celeb and then add said content to your Watchlist - 'problem' solved.
Why is there no handy movie rating system? they are extremely helpful when planning your recordings.
Well the TiVo had a 4 star rating for some content - hardly ground breaking.....
And that new remote with a backlight that turns off in the blink of an eye lol, what's that all about.
The 360 remote is a 100% improvement over the peanut shaped remote of the TiVo. And, the reason the lights go out is to save battery - surely you don't expect the backlight to remain on for 1 minute+??? Imagine all the complaints on here if that was a thing.....!
Now yes there are many great new features that the Horizon software offers us but when the very basics are missing you have to ask yourselves why should I bother to stay with virgin when they themselves cant be bothered with me the customer.
Nobody is/has forced you to switch to 360. Do your own research before jumping in head first with little knowledge of what it does/does not do....
Sky can already do all these things so much better and with a far more elegantly sleek system.
So what are you doing here with Virgin then if "Sky can already do all these things so much better and with a far more elegantly sleek system" ?
I have been a customer of Virgins from back in the days when it was NTL World and now I am seriously considering joining Sky.
Off you go then.
...its time for a 'break down' (see above in red).
😉
deans6571 wrote:
Stan-the-man wrote:360 is a new system, the very latest technology that is currently available to joe public. So with that in mind, why are many basic features like: 'undelete' not yet available?
I don't see how 'accidently' deleting things is even an 'issue'?? To delete, you need to highlight the 'trash' icon and then press the OK button on the remote - so that is TWO button presses right there. How can these two button presses be done by 'accident'....??!
¯\_(ツ)_/¯
Here is an example for you. Due to low storage space being an issue, there have been many times when somebody within the household has purposely deleted content that they inadvertently believed to be no longer wanted. Also the system itself will delete old content when the disk is getting full. Whatever the reason for deletion, whether accidental or on purpose, With the V6 I could previously recover it, now I can not. If the correct solution was to simply say to customers that you should be more careful, then why was the undelete ever implemented in the v6 in the first place? or in windows? or many email accounts? or any number of services offering a safety net. There is obviously a need for this feature.
Why is it that I can not search for a fav celebrity and have it record anything that they may pop up in, similar to the Tivo wishlist?
Use the voice feature to search for content with your chosen celeb and then add said content to your Watchlist - 'problem' solved.
Thanks for this short term tip but I don't intend to manually do this previously automated feature every 2 weeks. Previously I set this information once, now the option suggested by you is to do it again and again and again. Not good.
Why is there no handy movie rating system? they are extremely helpful when planning your recordings.
Well the TiVo had a 4 star rating for some content - hardly ground breaking.....
Exactly, hardly a ground breaking feature, so why wasn't it implemented and improved upon, instead of removing it?
And that new remote with a backlight that turns off in the blink of an eye lol, what's that all about.
The 360 remote is a 100% improvement over the peanut shaped remote of the TiVo. And, the reason the lights go out is to save battery - surely you don't expect the backlight to remain on for 1 minute+??? Imagine all the complaints on here if that was a thing.....!
Having the backlight remain on for 5 or 10 seconds would not drain the battery to any detrimental effect.
Now yes there are many great new features that the Horizon software offers us but when the very basics are missing you have to ask yourselves why should I bother to stay with virgin when they themselves cant be bothered with me the customer.
Nobody is/has forced you to switch to 360. Do your own research before jumping in head first with little knowledge of what it does/does not do....
You do take a lot for granted. After researching, I was fully aware of the negative feedback that the upgrade has gained since its first rollout, but foolishly thought that these were teething problems and hopefully now rectified. Perhaps you are unaware, but all customers will in fact be forced to accept the 360 change within a matter of months. I accepted the offer of an upgrade now at this point in time, because during the upgrade process, all recordings will be lost. So yes I chose to make the change at a time that suited me when my storage was fairly empty, rather than possibly losing many tv shows and films at an inconvenient time in the months to come.
Sky can already do all these things so much better and with a far more elegantly sleek system.
So what are you doing here with Virgin then if "Sky can already do all these things so much better and with a far more elegantly sleek system" ?
This is the only good point you make deans6571. Unfortunately, my contract prevents me from leaving right now, unless of course I wish to waste even more money by cancelling early.
I have been a customer of Virgins from back in the days when it was NTL World and now I am seriously considering joining Sky.
Off you go then.
Thank you. When the time comes, I will indeed be going. Not something that I intended to do after all the years of loyal support that I have given this company, but leave and invest my cash elsewhere is what I will be doing.
I would like to thank you deans6571 for at least attempting to offer some kind of help, albeit redundant and fairly pointless. But what I do not appreciate is the antagonistic fanboy manner of some of your responses. Perhaps you were having a bad day or perhaps that's just your personality.
...its time for a 'break down' (see above in red). Pay attention to the blue, it's more insightful lol
😉
I delete things by accident sometimes and miss the option to undelete too. Lots of good things about the new box, but missing a couple of good features from the old system x
I think that with the lengthy lapse of time that has gathered since this issue and many more were originally reported, it must be taken as obvious by the customer that Virgin has no future plans to address the problems, We are basically stuck with the issues, If we keep doing what we are doing (ie subscribing) then we are going to keep getting what we are getting. Highlighting problems here in the hope that something will get done is futile. I'm just waiting for my contract to end.
Two years on we still dont have the feature back from the tivo\v6 boxes. A wonderful feature for many years having other people in the household mashing delete on everything.
Many subscribers number1 feature to bring back.
Another new 360 user here. I hate it, absolutely hate it. Its not recording shows I have request to record, it deletes the programmes I have recorded 2 days after, before I get to watch them, and there is no option to keep re krdings on seperate boxes on their respective boxes, so no privacy at all for others in the house as we can now all see what others are recording and watching, even though 2 boxes are upstairs in seperate rooms and the other box is downstairs.
My pensioner mother who lives with us can't use it at all. She is in her late 80s, can't use apps, and can't see the options on the screen.... I struggle to even see the options on the screen.
"Upgrading" is the biggest mistake we've ever made, we've downgraded basically and getting charged an extortionate amount of money for it!
Virgin really need to re-think this pathetic equipment and give us back our more dependable, user friendly devices.
Claire35 wrote:there is no option to keep re krdings on seperate boxes on their respective boxes
TV360 does have an "advanced option" when setting a recording, to decide which master box you record onto - if you have multiple master-boxes by virtue of converting V6's.
But TV360 by design, pools all the recordings - and new installs will only have one master box.
I agree. The 360 delete system is a retrograde step. It is not beyond the technology to update the inbuilt computer to have an undelete update
So you can't recover a deleted item, how antiquated is that in 2023. My TiVo would allow this. I was forced onto this 360 without a choice about 18 months ago and although I love the 'being able to rewind live TV back 3 hrs' compared to my TiVo 1 hour and being able to record 5 channels and watch a 6th (or record 6) compared to 3 on TiVo, apart from those 2 things there, there are 3 things I hate on this 360 box, really hate. I hate how it records multiple programmes from various channels when you set a series link, Gogglebox being a frustrating one at the moment and seemingly you can't stop it doing that, 2 - how it doesn't tell you when the show / recording first aired like my TiVo used to. It was handy to know if it was this years series or a repeat from a previous year (and that putting New isn't as good as that, the programme might not be new and you might want to just know when an old programme was first aired if you know it isn't this year) and 3 - what this topic is about, the aggravating can't recover an accidentally deleted recording, which I just did when my hand slipped on the remote and I pressed 'OK' to 'delete all recordings' I'd recorded of it and I don't want to watch it on Catch-Up as you can't forward / rewind decently if you need to or forward adverts either. I want my recordings back. Can't believe you can't do it.
Something else which TiVo nor this 360 box does which I know Sky does, which is extremely useful, in fact, crucial sometimes, which is telling you how many episodes there is in a series on your TV Guide, saying say 1 / 4 means that that episode is episode 1 out of 4 in total. Very handy that is on Sky. So you know how many episodes there are in the series. Please add Virgin Media.
SpiralledMind wrote:................... there are 3 things I hate on this 360 box, really hate. I hate how it records multiple programmes from various channels when you set a series link, Gogglebox being a frustrating one at the moment and seemingly you can't stop it doing that, 2 - how it doesn't tell you when the show / recording first aired like my TiVo used to. It was handy to know if it was this years series or a repeat from a previous year (and that putting New isn't as good as that, the programme might not be new and you might want to just know when an old programme was first aired if you know it isn't this year) and 3 - what this topic is about, the aggravating can't recover an accidentally deleted recording, which I just did when my hand slipped on the remote and I pressed 'OK' to 'delete all recordings' I'd recorded of it and I don't want to watch it on Catch-Up as you can't forward / rewind decently if you need to or forward adverts either. I want my recordings back. Can't believe you can't do it.
There are older threads than this asking for an undelete option so I guess it's not going to happen so you will just need to be more careful when deleting, I admit it doesn't help when the main recording list drop's down and you can just press OK to play the next recording but when you have a series and you delete an episode it drops to the delete option not the play option so if you are too quick that's another episode deleted.
360 doesn't record a series link across multiple channels like the V6 could they are channel specific so I guess you need to use the advanced options when setting a series link and select the new only option so it doesn't record repeats.
I assume your hand slipped and you accidentally deleted a series not all your recordings because to do that you need to go to Manage storage, enter your PIN, select the Fast clean-up options and then select Delete all recordings.
This lack of undelete feature really hacks me off. Having had the 360 now for a number of years, I thought I had got used to it. However, today had hit a new low. Someone I know was on the local news a few years ago, so we kept that recording. Having been deleting subsequent episodes daily, I decided I no longer wanted the series link. So I deleted today's episode and asked it to delete all future recordings. Instead, it's decided to delete the original recording as well that I wanted to keep, despite only deleting today's episodes and future recordings. Absolutely gutted to have lost this recording, and will never get it back again. Why on Earth have virgin not added this simple feature?
Hi crazygoog,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you've deleted a recording that you didn't mean too. We always take on board the feedback we receive so we can collect the information and use it to learn more about the areas we need to improve. We will certainly pass this information along to the relevant teams.
Apologies once again.
Thanks,
I really don't have any faith though Kath in this getting sorted. It's a basic feature that should have been implemented from day 1, not years later. This is a new one on me though as I didn't actually delete the recording, it deleted itself when I only wanted to cancel the series link.
