Forum Discussion

WB4's avatar
WB4
Tuning in
4 months ago

Query on upcoming virgin.net mailbox deletions

Hi,

Like many others, I recently received the email warning me that my three virgin.net mailboxes from dial up days were going to be deleted in November as I was not an active customer.

I am still an active customer for broadband so spoke to an advisor after getting past the chat bot, to ask if they could associate the three virgin.net mailboxes with the existing broadband account so that I a) did not lose access to the three virgin.net mailboxes and b) was still able to send and receive new emails using those mailboxes addresses after the deadline.

I have logged into my virgin account using a login that is different to those three virgin.net addresses, and under Account Settings. My Virgin Media account Settings I now see the three old virgin.net mailbox addresses if I click on "Manage other My Virgin Media accounts".

May seem a daft question but just so I am 100% clear, does this mean the transfer of mailboxes to the broadband account has been successful and I will be able to continue sending and receiving after the deadline, or are these simply alternative email addresses with which to log into the virgin broadband account? 

Any advice would be most welcome.

Thanks!

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    4 months ago

    It should mean that they have been successfully transferred to the current broadband account.  Each of the virgin.net email addresses that you see in that section should have their own My Virgin Media account via which you make any future password changes etc for those accounts.

  • WB4's avatar
    WB4
    Tuning in
    4 months ago

    Hi Graham, appreciate the quick reply.

    The use of the word "should" is the concern, as I'm sure you'll appreciate.

    You mention each of the virgin.net email addresses that I see in that section should have their own My Virgin Media account via which you make any future password changes etc - how do I check this please?  

    • WB4's avatar
      WB4
      Tuning in
      4 months ago

      Hi Graham,

      This is where things start going a little wrong for me.  Whenever I try to login to that URL with any of the three virgin.net email addresses, it tells me that the "email address or password is wrong", yet with the same email addresses and passwords, I am able to download emails from those addresses using POP3 and IMAP connections.

      Any suggestions? I'm reluctant to start changing passwords just in case I end up losing access before the deadline.

      Edit - just to add, when I did click on Forgotten Password on one of the virgin.net accounts, I was asked to confirm a security question that I don't believe I ever set up and the obvious answer to the question did not work.

      • Graham_A's avatar
        Graham_A
        Very Insightful Person
        4 months ago

        To be honest I'm not sure how the transfer process works with regards to managing the virgin.net once they have been transferred over.  The VM Forum Team should pick this thread up in a day or so and will be able to advise further.