Query on upcoming virgin.net mailbox deletions

[WB4]

Hi,

Like many others, I recently received the email warning me that my three virgin.net mailboxes from dial up days were going to be deleted in November as I was not an active customer.

I am still an active customer for broadband so spoke to an advisor after getting past the chat bot, to ask if they could associate the three virgin.net mailboxes with the existing broadband account so that I a) did not lose access to the three virgin.net mailboxes and b) was still able to send and receive new emails using those mailboxes addresses after the deadline.

I have logged into my virgin account using a login that is different to those three virgin.net addresses, and under Account Settings. My Virgin Media account Settings I now see the three old virgin.net mailbox addresses if I click on "Manage other My Virgin Media accounts".

May seem a daft question but just so I am 100% clear, does this mean the transfer of mailboxes to the broadband account has been successful and I will be able to continue sending and receiving after the deadline, or are these simply alternative email addresses with which to log into the virgin broadband account? 

Any advice would be most welcome.

Thanks!

[Graham_A]

It should mean that they have been successfully transferred to the current broadband account.  Each of the virgin.net email addresses that you see in that section should have their own My Virgin Media account via which you make any future password changes etc for those accounts.

[WB4]

Hi Graham, appreciate the quick reply.

The use of the word "should" is the concern, as I'm sure you'll appreciate.

You mention each of the virgin.net email addresses that I see in that section should have their own My Virgin Media account via which you make any future password changes etc - how do I check this please?  

[Graham_A]

Sign out of the My VM account you are currently logged into then go to Login to My Virgin Media | Virgin Media and sign in with the virgin.net email address that you want to check using its current password.

[WB4]

Hi Graham,

This is where things start going a little wrong for me.  Whenever I try to login to that URL with any of the three virgin.net email addresses, it tells me that the "email address or password is wrong", yet with the same email addresses and passwords, I am able to download emails from those addresses using POP3 and IMAP connections.

Any suggestions? I'm reluctant to start changing passwords just in case I end up losing access before the deadline.

Edit - just to add, when I did click on Forgotten Password on one of the virgin.net accounts, I was asked to confirm a security question that I don't believe I ever set up and the obvious answer to the question did not work.

[Graham_A]

To be honest I'm not sure how the transfer process works with regards to managing the virgin.net once they have been transferred over.  The VM Forum Team should pick this thread up in a day or so and will be able to advise further.

[WB4]

Thanks for your help Graham, with the deadline fast approaching I do hope so.  I have been on the chat again today only to be told that virgin.net domains are no longer supported even for existing customers which seems contradictory to the progress made so far.

[Graham_A]

Agree that is contradictory and most definitely wrong.  In view of the obvious concerns this is causing I will escalate this for you to the Forum Teams priority list.

[Gareth_L]

Hello WB4.

Thanks for your post and welcome to our community.

We're here to help and will be able to get you the answers you're looking for.

It's just a matter of passing security over a private message.

If you can check your logo at the top right of your screen that would be great. 
Gareth_L
 

[WB4]

Hi,

Thanks for escalating to the team Graham.  I have been messaged directly by Gareth who will hopefully respond soon.

I can see this chat says last edited by Corey but there doesn't seem to be anything from Corey showing for me.  Is there a reply from Corey that you can see that I'm missing?