Hi Graham, appreciate the quick reply.
The use of the word "should" is the concern, as I'm sure you'll appreciate.
You mention each of the virgin.net email addresses that I see in that section should have their own My Virgin Media account via which you make any future password changes etc - how do I check this please?
Hi Graham,
This is where things start going a little wrong for me. Whenever I try to login to that URL with any of the three virgin.net email addresses, it tells me that the "email address or password is wrong", yet with the same email addresses and passwords, I am able to download emails from those addresses using POP3 and IMAP connections.
Any suggestions? I'm reluctant to start changing passwords just in case I end up losing access before the deadline.
Edit - just to add, when I did click on Forgotten Password on one of the virgin.net accounts, I was asked to confirm a security question that I don't believe I ever set up and the obvious answer to the question did not work.
To be honest I'm not sure how the transfer process works with regards to managing the virgin.net once they have been transferred over. The VM Forum Team should pick this thread up in a day or so and will be able to advise further.
Thanks for your help Graham, with the deadline fast approaching I do hope so. I have been on the chat again today only to be told that virgin.net domains are no longer supported even for existing customers which seems contradictory to the progress made so far.
Agree that is contradictory and most definitely wrong. In view of the obvious concerns this is causing I will escalate this for you to the Forum Teams priority list.
