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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 14 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 76 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Failed email delivery

For six months I have struggled with the same problem. Sometimes when I send an email via Outlook or my iPad/iPhone Outlook app, it gets returned with the following message:This is an automatically generated Delivery Status Notification.      Deliver...

Email receives but won't send

Please help..*Emails won't send from ios email client. I have contacted CS last friday who reset my password, i updated my iphone with the new password and everything worked. *Tonight my emails won't send again.Cs said i have to reset password again ...

Dazza124 by Dialled in
  • 4 replies
  • 0 kudos

I cannot access my email account

Your mailbox is not available at the moment.Or you may not have an active mail account with us.If you have an existing Virgin Media mailbox please try changing your password in the first instance as this may unlock the account following a security pr...

Resolved! Secondary email address

Hi,I am struggling to remember the password for my secondary email address. I have tried forgotten password, I get an error saying I’m not allowed to change this online. Is there anyway I can change the password without having to call VM customer ser...

Jaqm by Joining in
  • 3 replies
  • 0 kudos

How to change Ntlworld password

I am being driven mad by Virgin.I have been an email customer for 20+years and I find that they are increasingly making it difficult to want to remain one.I want to update my password on one of my Ntlworld accounts.You used to go to Virginmedia login...

craibh by On our wavelength
  • 8 replies
  • 0 kudos

Resolved! My password is not recognised in Outlook

Hi,All of a sudden Outlook is not recognising my password.When I look at my account in Virgin Media it says:"The entered credential or authentication information does not work or are no longer accepted by provider. Please change them."I change the pa...

panos007 by Joining in
  • 7 replies
  • 0 kudos

403 forbidden email - Your device may have a malware infection

I have received this 403 forbidden error when I try to access my email account and have also received an email purporting to be from VM, advising that ‘Your device may have a malware infection’. This has occurred twice in a fortnight. I have changed ...

Resolved! Unable to reset secondary email password

Hi,I am having problems resetting the password for a secondary email account. I am the primary account holder and have tried all the steps suggested in previously raised questions for this topic and I can only delete the account or create a new one, ...

LauraG3 by Joining in
  • 2 replies
  • 0 kudos

Email access on phone has stopped

Suddenly today I am unable to send or receive emails on my ntlworld account on my iPhone. A message said that my password was incorrect (same password I have always used). I deleted my account from the phone and set it up again with new password but ...

Tymawr50 by Joining in
  • 6 replies
  • 0 kudos

Email account problem

I am trying to rectify this problem with two emails I have,One for Gmailthe other an nil emailgetting this problemThe provided login data to access e-mail server seems to be wrong. Please correct them.Been trying for days to rect...