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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 14 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 76 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Resolved! Outgoing e-mail on Mac

I have a problem which I am unable to solve and nor does the Help Desk from my call to them this morning.My Blueyonder e-mail accounts (x2) will not send e-mail from my Mac using the Mail program. I can open Virgin Mail in a web browser and send test...

Palermo by Tuning in
  • 14 replies
  • 0 kudos

Cannot change the password on a e-mail account

Hi there,I have been a virgin media customer for a very long time (even since before NTL) - I have e-mail addresses ending in and also an old one ending in use both of these e-mails regularly, and receive e-mails to my virgi...

LiamE1 by Joining in
  • 4 replies
  • 0 kudos

Delete NTLworld email account

An old email account I no longer need has been hacked from a historical data breach and I would just like to close it down. Would anyone be able to assist me with this please

Mike1079 by Joining in
  • 2 replies
  • 0 kudos

Account Hacked?

We are having problems accessing my mother in laws account.  The email address we had previously used and that used to receive the monthly bills is no longer recognised.  Instead an ntlworld email address is now associated with the account.  The moth...


HiYesterday I switched from Outlook 2010 to Outlook 2021. I can't get my e-mail to send or receive. Got 2 accounts on this pc and my wife's e-mail is working fine. I've changed the password in Virgin E-mail and changed to the same password in Outlook...

PinkGin by Joining in
  • 2 replies
  • 0 kudos

Email issues

I need help I cannot access my email account. I need to reset my password but no password will be accepted. I really need a fix as this is my primary email.

MALTY44 by Joining in
  • 5 replies
  • 0 kudos

New e-mail address

I am looking to set up a new e-mail address. Virgin Media no longer allows this. G-Mail (which I also have) apparently has issues with integrating with Outlook which I want to use on my iMac and iPhone (especially the calendar and contacts functions)...

ALT by Tuning in
  • 1 replies
  • 0 kudos

Resolved! EMail Address has been hacked - undelete email account

I have received lots of phone call calls from friends today informing me that account has been hacked. Due to my lack of knowledge I deleted my email account, Please help me to get back on to email     [MOD EDIT: Subject title changed for clarity]

JohnH4 by Tuning in
  • 5 replies
  • 0 kudos

Resolved! Auto unsubscribe

Your system has determined that certain emails are Spam and has automatically sent unsubscribe instructions.I reported this about a month ago and was told you were looking into it.  Since then there has been no progress and I'm still not getting the ...

krispix by Joining in
  • 7 replies
  • 0 kudos

Emails disappeared

I logged on to my emails blueyonder and they had all disappeared. Looked via my phone and also on the laptop. Nothing. The only folder was sent that remains the same. Had a folder (Important) and that has totally disappeared.