Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
My emails suddenly stopped last Thursday. I am using my own domain name via my original @ntlworld address which I've had since dial up days.I download onto the PC via Windows Live Mail ( I like it!). It still goes through all of the checks and doesn'...
My elderly mother-in-law and father-in-law shared an NTL world email address that was made up of both their names. My father-in-law recently passed away and my mother-in-law doesn’t want to go through the hassle of changing her email, but also doesn’...
Hi,My email account has been hacked and I would like it frozen (signed out of everywhere), but there is absolutely no customer support help on this that I can find whatsoever. Any ideas? Sam
Good morning,I am currently unable to send emails from my virginmedia.com email account. I receive the attached error message indicating that the connection to the outgoing server failed.I had the same issue a week or so ago and after much google sea...
Yesterday out of the blue I lost email access. I have a@virginmedia.com email. I followed the instructions (see screenshot) and it loops me back to the same page. I contacted support and after ages on a never ending WhatsApp chat they changed my pass...
HiA few weeks ago my email address along with social media accounts were hacked. All names and passwords changed by the hacker so I have no way of getting them back. I have spoken already with Action Fraud and seems looking at the forum its been quit...
I am trying to find an old sent message and they only go back to 2021 whereas I have messages in the inbox going back to 2010 , have VM deleted my emails from the sent box?Any help appreciatedThanksPaul
Looking for some advice struggling to access my ntlworld email address on my iPhone. Have deleted the account and re-added it on the mail app through settings but it won’t let me send emails. I can receive them but the smtp server port won’t connect....
My sent messages are not appearing in Sent folder since April anyone able to suggest what might be the reason?
I have a very old @virgin.net email account. Suddenly lost access to it yesterday - one minute all was fine and then the next minute MS Outlook wanted authentication and the password I have which was saved on the PC stopped working. I went to my fi...
