My wife has not been able to access her email account since 7 July 2023. 2 tickets have been raised to the "technical" team, with a commitment of a response within 5 days, no response. Spoken to numerous call handlers all of whom run through the script, resetting passwords without success. I have spoken to Iram, a manager Satish (although I'm not so sure) and a Dan in complaints, plus numerous other call handlers.
I have submitted 2 complaints hence the call from Dan.
Here we are 11 days later, I am now speaking with another call handler Rajesh after being on hold for 25 minutes. He checked the information, the ticket number is F010824586. I have just gone through entire process again, changing passwords and trying to access webmail, without success. I have been told I will receive another call back within 48 hours from the IT department and the issue will definitely be resolved. Another 40 minutes wasted and I have now spent almost half a day chasing Virgin Media for an update.
Virgin Media this is a shambles.
I am now going to email the CEO Lutz Schüler.
