Email branding keeps changing

[LoneTrader]

When using Virgin email through Chrome under Windows 10, my system often goes to sleep after a period of inactivity or overnight.

When I wake the system up again my email page no longer shows the Virgin logo like this:

but shows this logo instead:

with this message:

The page format is completely different and less user-friendly, although the URL is still:

https://mail.virginmedia.com/appsuite/#!!&app=io.ox/mail&folder=default0/INBOX

so how can I prevent this happening, as it is becoming a more frequent problem for me.

but shows this logo instead:

[用心棒]

Not sure what the cause is but does pressing Ctrl + Shift + R restore correct webmail UI?

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[LoneTrader]

Clicking the Reload icon in Chrome doesn't make any difference, so I guess it would be the same using Ctrl + Shift + R. Unfortunately, I'm unable to reproduce the problem so I'll try your suggestion next time it happens. Thanks 

[用心棒]

FYI: Ctrl + Shift + R bypasses the browser's data cache when reloading a page.

[LoneTrader]

I've tried that now, but it hasn't made any difference - I still get the OX branding.

Does anyone have any other suggestions please? It seems surprising that nobody else has reported this problem.

[Bolehill]

Just checked and I still have the Virgin branded headers in VM webmail

[coenoby · Accepted solution]

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@LoneTrader wrote:

:

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As you may be aware, OX app suite is the underlying system that Virgin Media uses to deliver their email service.

When you access VM webmail you are actually going via the OX app suite but you are normally redirected to the Virgin Media branded screens.

In the past,  seeing  an OX screen instead of the VM ones was often put down to a corrupt VM cookie stored in your browser and deleting any cookies relating to Virgin Media Mail from your browser often resolved the problem.

Alternatively you could try signing into webmail from a Chrome Incognito tab / window when you use VM email, (When in Incognito mode Chrome does not use any stored cookies but downloads fresh copies of any that you need.)

If the problem does not arise in an Incognito tab that's a good pointer that the problem is due to a corrupt cookie in Chrome.

Coenoby

[LoneTrader]

Thanks for these helpful suggestions, I'll give them a try.