WEB based email on various devices not available

[ceisra]

Yesterday morning around 8am I had full web access to my Virgin Email accounts via my laptop

When I checked around 9:30am I could not load up the web email page, I then checked on my phone and my email app could not get access. My phone app started to recieve emails about 10:30am

After logging into my VirginMedia admin account ( no issues at all ) then following the Virgin Email link I have been getting (  https://mail.virginmedia.com/    The connection has timed out )

The web issues are still here this morning, I have also tried and got the same message from our desktop computer.

My last test was to try web access via my phone using the Chrome app.

I turned the WIFI off  to use the O2 phone signal, this task had to be done in the one room that has a good phone signal.

I gained web browser access to email, with full web access to all my multiple email folders.

The phone WIFI was switched back on and web email stopped immediately.

I suspect that Virgin Media have disabled my access due to spam issues via Plusnet

Can some one give me the full process to enable web access   

Roger

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[energise · Accepted solution]

same issue here - saw your post and tried using my mobile network and got access - as soon as I went back on wifi, got the server unreachable message ,

[W1dget]

I also have a problem unable to access emails on laptop message sever timed out but able on my phone any advise how correct would be helpful Thanks

[Louiseacat]

I can't access using WiFi but can on my phone using mobile data - same unreachable/times out on Web page. 

[Matthew_ML]

Hey Ceisra, thank you for reaching out and I am sorry to hear about this.

Could it be possible you are in a room with low / no signal?

If your phone fully updated and are with the O2 network like stated above?