Forum Discussion

KAE95's avatar
KAE95
Settling in
22 days ago
Solved

Broadband Availability

I’m moving into a new flat soon and I noticed that Virgin Media is available in the neighbouring flats within the same area, but my flat doesn’t seem to show as serviceable on the availability checker.

Could someone advise on what steps I need to take to get service connected? Thank you

Availability
Broadband
set up
  • Matthew_ML's avatar
    Matthew_ML
    20 days ago

    Hey KAE95, thank you for reaching out and we are sorry to hear our service isn't showing on your end.

    We will send you a DM to take some information from you which we pass onto a specialist team who can take up to 15 workings to reach out. However this isn't a guarantee we can install services.  

3 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    22 days ago

    Hi KAE95,

    Have a chat with the sales team by calling them on 0800 183 1234.  They may have more up to date records, or may  book in a 'site survey' if they think it's possible

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    20 days ago

    Hey KAE95, thank you for reaching out and we are sorry to hear our service isn't showing on your end.

    We will send you a DM to take some information from you which we pass onto a specialist team who can take up to 15 workings to reach out. However this isn't a guarantee we can install services.