Forum Discussion

danrbarker95's avatar
danrbarker95
Tuning in
8 months ago

Broadband Availability in Flat

Hello! 

I am looking to move into a new flat, and as a part of this have checked the available broadband packages! I've checked with Virgin as I have had a great experience previously but it's not available! 

However, when I check the flat next door, and the other flats in the building, they all have access to Gigabit speeds. Is someone able to help me in this matter! I rely on good broadband speeds for my work.

Thanks!

Flat
FttC
FTTP
unavailable
  • Carley_S's avatar
    Carley_S
    8 months ago

    Hi danrbarker95 

    Welcome to the community forums 

    Thank you very much for your interest in joining with us at your new flat. 

    With regards to flats, you would need permission by the freeholder/building owners to apply for a new installation. Can you confirm if you've already spoken with them and have permission and if so, have completed a wayleave permissions for right of access? 

  • Carley_S's avatar
    Carley_S
    Forum Team
    8 months ago

    Hi danrbarker95 

    Welcome to the community forums 

    Thank you very much for your interest in joining with us at your new flat. 

    With regards to flats, you would need permission by the freeholder/building owners to apply for a new installation. Can you confirm if you've already spoken with them and have permission and if so, have completed a wayleave permissions for right of access? 

    • danrbarker95's avatar
      danrbarker95
      Tuning in
      6 months ago

      Hi Carley,

      Thank you! I have since spoken with the freeholder/building owner and they have confirmed that they are happy for the work to take place. Am I able to arrange a site visit to survey what work might be required to complete the installation to my flat?

      Kind Regards,

      Dan

      • Gareth_L's avatar
        Gareth_L
        Forum Team
        6 months ago

        Hello danrbarker95.

        We can take a look at this for you, however to arrange a site survey first you would need to raise a new installation via our sales team.

        There's two ways to do this.

        First would be to call our sales team directly on 0800 183 1234.

        Secondly I can send you a private message take some details and ask a colleague in our sales team to contact you.

        Please let me know what suits you best.

        Gareth_L

         

  • danrbarker95's avatar
    danrbarker95
    Tuning in
    3 months ago

    Hi Gareth, and Virgin Media Team, 

    I have since spoken with a member of the team and they have managed to confirm that there are live lines going to the building. However, now I need to schedule a visit for someone to enter the property to confirm how the lines to the flat can be made live. I have called the sales team multiple times this week, and have had no luck, being passed from team to team spending a long time on hold! Please could someone get in touch to help me arrange this visit. 

    Best Regards,

    Dan

    • John_GS's avatar
      John_GS
      Forum Team
      3 months ago

      Hello danrbarker95 

      Thanks for coming back to the thread.

      Please call the team on 0800 183 1234. Explain what you've told us and we need a Spotter. They can arrange this 🙂

      Best wishes.