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crisb1's avatar
crisb1
Tuning in
19 days ago
Solved

Broken brown boxes on flats

I represent the management company for a block of flats in Bristol. There are 2 brown boxes that supply Virgin Media cables to the flats. They have the covers off and cables hanging out. Please can anyone advise how we can get these fixed, as they look very untidy. I am having difficulty making contact with Virgin as every time I try asks for account details etc. We have been trying to get this fixed for years. I am attaching a picture from a few years ago but it is a lot worse now. Many thanks

 

  • Daniel_Et's avatar
    Daniel_Et
    4 days ago

    Hi crisb1, thank you for speaking to us via private message.

    If you have any further issues or queries, please don't hesitate to contact us.

    Regards,
    Daniel

8 Replies

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  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    19 days ago

    VM will only deal with the "account holder" before sorting anything - this is an easy fix.

    So who is that ? - who's name is on the account/bills? - it is them that have to contact VM to get this done

    • crisb1's avatar
      crisb1
      Tuning in
      19 days ago

      Thank you for your reply. The boxes serve several flats and I am not sure whether any of the flats use Virgin. It just makes the building look untidy.

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    19 days ago

    Hi crisb1 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the difficulties you've been having when trying to get this fixed 😔

    Would it be possible to get the account holder to contact us in line with the advice provided by jbrennand?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • crisb1's avatar
      crisb1
      Tuning in
      19 days ago

      Thank you for getting back to me. As noted above, the boxes serve 8 flats and we don't know which flats (if any) use Virgin. We don't won't the building to look untidy.

      • Daniel_Et's avatar
        Daniel_Et
        Icon for Forum Team rankForum Team
        19 days ago

        Hi crisb1, no problem at all.

        In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

        Regards,
        Daniel

  • crisb1's avatar
    crisb1
    Tuning in
    4 days ago

    Thank you for your help Daniel, all sorted now