Forum Discussion

danrbarker95's avatar
danrbarker95
Tuning in
8 months ago
Solved

Broadband Availability in Flat

Hello!  I am looking to move into a new flat, and as a part of this have checked the available broadband packages! I've checked with Virgin as I have had a great experience previously but it's not...
Flat
FttC
FTTP
unavailable
  • Carley_S's avatar
    Carley_S
    8 months ago

    Hi danrbarker95 

    Welcome to the community forums 

    Thank you very much for your interest in joining with us at your new flat. 

    With regards to flats, you would need permission by the freeholder/building owners to apply for a new installation. Can you confirm if you've already spoken with them and have permission and if so, have completed a wayleave permissions for right of access? 

Carley_S's avatar
Carley_S
Forum Team
8 months ago

Hi danrbarker95 

Welcome to the community forums 

Thank you very much for your interest in joining with us at your new flat. 

With regards to flats, you would need permission by the freeholder/building owners to apply for a new installation. Can you confirm if you've already spoken with them and have permission and if so, have completed a wayleave permissions for right of access? 

danrbarker95's avatar
danrbarker95
Tuning in
7 months ago

Hi Carley,

Thank you! I have since spoken with the freeholder/building owner and they have confirmed that they are happy for the work to take place. Am I able to arrange a site visit to survey what work might be required to complete the installation to my flat?

Kind Regards,

Dan

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    7 months ago

    Hello danrbarker95.

    We can take a look at this for you, however to arrange a site survey first you would need to raise a new installation via our sales team.

    There's two ways to do this.

    First would be to call our sales team directly on 0800 183 1234.

    Secondly I can send you a private message take some details and ask a colleague in our sales team to contact you.

    Please let me know what suits you best.

    Gareth_L