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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
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  • 14 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 75 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Resolved! Blueyonder email hacked

I'm having problems after an email address was hacked.The email address was a subsidiary blueyonder one in the format I contacted Virgin Media in order to change the password for theaccount I was told there was no s...

Catcher by Tuning in
  • 7 replies
  • 0 kudos

Resolved! Hacked email

Hi,  I’ve recently been locked out of an active email account (blueyonder). It first started by emails demanding money and threatening to steal information and share etc. I didn’t respond and deleted, without clicking on any links. Then password rese...

NTLworld email sound alert

Hello, Can someone guide me to where I can turn-on sounds for email alerts please. I use Mac with VM THANKS 

BEF by Dialled in
  • 5 replies
  • 0 kudos

Blueyonder Account Hacked

Please can the virgin team help urgently. My account was hacked over the weekend and I lost my FB account etc. The hacker has had access to all sorts of information. They have changed my password and I have no access to emails or can get into the acc...

Susie6 by Joining in
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Sent messages not showing

Both my wife and I have ntlworld email addresses which are working ok but any sent message goes through but nothing shows in sent mail. I can see similar threads in the past but can anyone advise how to resolve this

Resolved!, can't sign in on new phone.

I have access on my old phone, I can sign in on web mail. But every email app I use says either cannot connect to server or username and password is wrong.I have changed my password, I do have a current account and I am with virgin media. I have trie...

Blueyonder email account hacked and needs to be deleted

Hello, my email account has been hacked and I need it to be deleted.I am no longer a customer of Virgin Media - I terminated my account several years ago - hence I cannot login to Virgin Media and request it to be deleted. Virgin we...

6919Blu by Joining in
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  • 0 kudos

Resolved! Chromebook - can't sign into virgin media email

A new problem has occurred stoppping me from getting into my virgin emails on my chromebook (I can access via my android phone)'Connection error - the service is not available right now. Retry' this doesn't have any effectIt's maddening trying to get...

Ayshi by Joining in
  • 5 replies
  • 0 kudos