on 09-02-2024 22:46
Looking for support on resetting a secondary email password. Can't reset from my account anymore and previous posts on here suggest they've been sorted via pm
Answered! Go to Answer
on 09-02-2024 22:53
@mcol Sign out of your primary account and then follow the rest of this post.
Each email address now has its own My VM account
Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email.
Sign into the account here: https://www.virginmedia.com/my-virgin-media using the email address concerned and the current password. Once logged in click on Account Settings then Account details. You should now see the options to change password etc.
If that isn't available try https://www.virginmedia.com/my-virgin-media/forgotten-details/password
If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> email
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 09-02-2024 22:53
@mcol Sign out of your primary account and then follow the rest of this post.
Each email address now has its own My VM account
Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email.
Sign into the account here: https://www.virginmedia.com/my-virgin-media using the email address concerned and the current password. Once logged in click on Account Settings then Account details. You should now see the options to change password etc.
If that isn't available try https://www.virginmedia.com/my-virgin-media/forgotten-details/password
If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> email
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 09-02-2024 22:56
Thanks. No security answers set, so I'll try calling.
on 11-02-2024 10:23
Hello mcol,
Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with accessing your secondary email account.
I'd like to take a look into this for you, saves you having to call as well.
If you don't mind, I will need to send you a private message to pass security.
If you can check your logo at the top right of your screen that would be great.
Regards
Gareth_L
on 11-02-2024 15:54
Hi mcol.
Thanks for those details before.
I have reset the password and sent it privately.
If you can let me know how you get on that would be great.
Gareth_L
on 19-11-2024 20:19
Hello,
I’m having a similar issue, if someone is able to help please.
I’ve been logged out of my Virgini media account on my mail app on my iPhone; I can’t remember my password nor my “memorable place” when it comes to re set it.
I’m a secondary account on my parents Virgin account and have been using a virgin email account for the past 10 years or so.
My Mum went on the website to see if she could change my password but there was only an option to delete the account and I’m unable to do anything at all.
As you can imagine this is quite stressful as this is an everyday account!
A few years ago I was able to reset it via a different email address I have but this is no longer an option.
Please can someone help me, I just need to reset the password for my email rather than the whole Virgin account.
Thank you!
on 19-11-2024 23:19
Hello,
I’m having a similar issue, if someone is able to help please.
I’ve been logged out of my Virgini media account on my mail app on my iPhone; I can’t remember my password nor my “memorable place” when it comes to re set it.
I’m a secondary account on my parents Virgin account and have been using a virgin email account for the past 10 years or so.
My Mum went on the website to see if she could change my password but there was only an option to delete the account and I’m unable to do anything at all.
As you can imagine this is quite stressful as this is an everyday account!
A few years ago I was able to reset it via a different email address I have but this is no longer an option.
Please can someone help me, I just need to reset the password for my email rather than the whole Virgin account.
Thank you!
on 20-11-2024 21:28
*I’ve managed to get back into my account now*
on 20-11-2024 21:28
*I’ve managed to get back into my account now*