Forum Discussion

LoneTrader's avatar
LoneTrader
Joining in
2 years ago
Solved

Email branding keeps changing

When using Virgin email through Chrome under Windows 10, my system often goes to sleep after a period of inactivity or overnight. When I wake the system up again my email page no longer shows the Vi...
  • coenoby's avatar
    coenoby
    12 months ago
    LoneTrader wrote:

    :

    As you may be aware, OX app suite is the underlying system that Virgin Media uses to deliver their email service.

    When you access VM webmail you are actually going via the OX app suite but you are normally redirected to the Virgin Media branded screens.

    In the past,  seeing  an OX screen instead of the VM ones was often put down to a corrupt VM cookie stored in your browser and deleting any cookies relating to Virgin Media Mail from your browser often resolved the problem.

    Alternatively you could try signing into webmail from a Chrome Incognito tab / window when you use VM email, (When in Incognito mode Chrome does not use any stored cookies but downloads fresh copies of any that you need.)

    If the problem does not arise in an Incognito tab that's a good pointer that the problem is due to a corrupt cookie in Chrome.

    Coenoby

coenoby's avatar
coenoby
Very Insightful Person
12 months ago
LoneTrader wrote:

:

As you may be aware, OX app suite is the underlying system that Virgin Media uses to deliver their email service.

When you access VM webmail you are actually going via the OX app suite but you are normally redirected to the Virgin Media branded screens.

In the past,  seeing  an OX screen instead of the VM ones was often put down to a corrupt VM cookie stored in your browser and deleting any cookies relating to Virgin Media Mail from your browser often resolved the problem.

Alternatively you could try signing into webmail from a Chrome Incognito tab / window when you use VM email, (When in Incognito mode Chrome does not use any stored cookies but downloads fresh copies of any that you need.)

If the problem does not arise in an Incognito tab that's a good pointer that the problem is due to a corrupt cookie in Chrome.

Coenoby

LoneTrader's avatar
LoneTrader
Joining in
12 months ago

Thanks for these helpful suggestions, I'll give them a try.