QuickStart, set up and connections
Installing and configuring your kit
3404 PostsActivity in Broadband
Unable to access email account
I am unable to access my email account. I have followed the instructions to reset my password.I have given an alternative email so that I can be contacted. Its now saying that my email does not exist. Any advice please unable to talk/chat to anyone a...
Problems connecting to Chinese website
For the last 4 weeks, I couldn't connect to any chinese website. For example, when I go to www.12306.cn, where you can buy train tickets, it shows Hmmm… can't reach this pagewww.12306.cn took too long to respondTry:Checking the connectionChecking the...
Possible Problem : Excessive Downstream/Upstream Power Levels
Hi,Around a month ago the area I live in was subjected to massive lightning strikes that took out some equipment in the cabinet near to my home and also a load of equipment in my home (and many others). Anyway, the engineer changed which bit of equi...
Cut cable - how long for connection to return after fixed?
As the title says, we found out our cable was mysteriously cut outside. Basically, on Thursday broadband cut out, engineer booked for Friday evening, he found the, in his words, very freshly cut cable outside our property. He managed to book a team t...
Emails are down AGAIN
So it's gone down AGAIN. But this time it's gone down,and NOT a problem with receiving emails. I can't even access email full stop,although I'm still logged into My Virgin,without issue.
Order Confirmation
on the 9/5 I ordered virgin media and was told I would receive a confirmation of delivery date, and I have not yet received anything. I have not had ANY communication since this email and am still yet to receive anything via post.
Unable to access emails followed all advice going around in circles
Unable to access email. followed advice about changing password etc still no access. Unable to contact anyone. Any idea when this will be resolved?
Resolved! Your virgin email account is currently unavailable
Is anyone else experiencing this issue? Call centre closed so cannot check with them.
Question
How do I get a hub 5. Despite being on 1gb and Volt, I am still on Hub 4
