QuickStart, set up and connections
Installing and configuring your kit
3443 PostsActivity in Broadband
Red Light Hub
Hi - I’ve had a solid red light on my hub for several weeks. Have tried resetting and turning off / cool down. Do I need a new hub? thanks
Apple Devices suddenly stopped receiving email on wifi (fine on 4g)!
Hi, I posted something about this yesterday, but it disappeared?Since around 9:15am yesterday morning (Wednesday 23rd of November 2023) the email clients on both mine and my wife's iMacs and iPhones have stopped receiving emails!They download immedia...
Where’s my router? No way to contact!!!
Hi,I have a confirmation email regarding the 18 month contract I signed up for 1 week ago. It reads: "Thanks for choosing Virgin Media, here’s a summary of your order. Your QuickStart self-install pack is on its way and your services will be up and r...
Resolved! WiFi pod
Moved to virgin broadband about six weeks ago after being with bt, in our third bedroom the WiFi is nowhere near 30gbps, I've done three tests on the connect app. There is no option to order a pod on the app so I called virgin,on Tuesday got through ...
secondary account password reset
My wife's ipad no longer lets her access email. It wants a password for her (secondary) account, and she does not know one. She has used the email address for many years, and it still works on her Windows desktop and laptop.The secondary account pa...
Construction Delayed Our Installation - Loss of Job
We arranged an installation date, we cancelled our rental property, arranged moving vans and time off from work - under the promises of Virgin Media.We have now been informed our date is delayed by 6 weeks.After complaining on chat, we were told that...
Unable to Access emails - Forbidden message
For past few days have been unable to access my virgin.net emails on my PC, when opening the usual web page just get two Forbidden messages Have tried to access via an iPad and got the same message, read to change password which I did but still have...
Hub 5 constantly cutting off
Hi, iv been with virgin for their broadband for around 2mths nearly, not had any issues until today. The internet keeps going off, has been like this constantly for the past hour, the box keeps blinking blue and doesn’t change colour? I’m having to t...
Slow speeds on Gig1
Hello,My speeds used to be fine since Virgin come out about a year ago to run a new cable, although I noticed the last week or so I am getting less than 300mbps. Can someone check my figures to see if something is out?3.0 Downstream channelsChannel F...
Free xbox
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