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Unable to Access emails - Forbidden message

Markao
Tuning in

For past few days have been unable to access my virgin.net emails on my PC, when opening the usual web page just get two Forbidden messages 

 

Have tried to access via an iPad and got the same message, read to change password which I did but still have no access 

4 REPLIES 4

Alex_RM
Forum Team
Forum Team

Hi Markao,

Thanks for posting, and sorry to hear you've had some issues with your email. 

Just to confirm do you have an active broadband account with us? If so, are you able to sign into your My Virgin Media account okay?

Alex_Rm

Yes able to loin to Virgin Media but on trying to open mail on my PC on 

https://mail.virginmedia.com/appsuite/#!!

 

I get the following displayed 

403 Forbidden (virginmedia.com)

Forbidden

Forbidden

 

 

 

Hi @Markao 

Thanks for coming back to the thread.

Please do the following; 

Sign in to the online account - virg.in/myVM

Then go to account settings

Then go to Virgin Media Mail settings

Then click Generate App Password

This should fix this within 30 minutes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Markao
Tuning in

Many thanks for the help, the issue has been resolved with your help, also got a telephone call that helped reconnect my iphone mail App