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Unable to Access emails - Forbidden message

Tuning in

For past few days have been unable to access my emails on my PC, when opening the usual web page just get two Forbidden messages 


Have tried to access via an iPad and got the same message, read to change password which I did but still have no access 


Forum Team
Forum Team

Hi Markao,

Thanks for posting, and sorry to hear you've had some issues with your email. 

Just to confirm do you have an active broadband account with us? If so, are you able to sign into your My Virgin Media account okay?


Yes able to loin to Virgin Media but on trying to open mail on my PC on!!


I get the following displayed 

403 Forbidden (






Hi @Markao 

Thanks for coming back to the thread.

Please do the following; 

Sign in to the online account -

Then go to account settings

Then go to Virgin Media Mail settings

Then click Generate App Password

This should fix this within 30 minutes.

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Tuning in

Many thanks for the help, the issue has been resolved with your help, also got a telephone call that helped reconnect my iphone mail App