QuickStart, set up and connections
Installing and configuring your kit
3417 PostsActivity in Broadband
XGS-PON Gig1 Symmetrical upload - Complaint
Into our second week of trying to get this added to our new account and the help desk are sadly just playing ping pong and nothing get resolved.I've raised a complaint and just got a reply back stating "you are on 1gb XGS-PON - thank you - closed"I h...
Latency Spikes
Hi all, had VM installed around 10 days ago now, I have the Hub 5x, whether it’s wireless, or with Ethernet hooked up to my Xbox (which is the main annoyance) I have high latency spikes that last around 10 seconds, I would say these occur around ever...
What are you paying for 132mb download speed?
Hi guys, I am currently paying £26.50 for broadband and phone (i dont use the phone but told this was needed to get the price down). End of contract on the 15th June so I asked whats the best price they said £32 which seems steep for a 18th month con...
Lagging
Hi,when trying to use my PS5, the lagging is incredibly bad which makes it impossible to play online, this is the same when working from home and trying to make phone calls occasionally, it seems to be intermittent, sometimes ok sometimes not.I have ...
How best to retrieve/save/backup email accounts/folders/messages when leaving VirginMedia?
Having made the decision to switch to an alternative broadband supplier after more than 25 years with VirginMedia and its predecessors, I am wondering how I should best transfer all the folders and messages from the multiple accounts (with ntlworld.c...
Green light blinking since 5pm
Today I haae a blinking green light since around 5pm.I have checked all cables, reset etc and unplugged everything. And still getting the blinking green light. Status states there are no issues. Yet most likely there is. This whole week the service h...
Resolved! WiFi pod
Moved to virgin broadband about six weeks ago after being with bt, in our third bedroom the WiFi is nowhere near 30gbps, I've done three tests on the connect app. There is no option to order a pod on the app so I called virgin,on Tuesday got through ...
Upgraded BB to M250 but no increase from the Hub
Ok, went with the offer to get M250 from M125 for £3.00 per month extra, done a few tests today on my Hub 3, via ethernet from the Hub i am getting 57Mbps, and wired from my Deco, which is wired to the Hub its 55Mbps, wireless speed is around 53Mbps...
Resolved! They have messed up my emails yet again
I phoned up today as I could not get into my Virginmedia emails,I spoke to a foreign man and said to him, do not reset my password or I will loose access to all my email accounts. I personally don’t think he knew what he was doing, as such I have no ...
HomeHub 4 Speed issue
Hi, I have the Home Hub 4 with the 1 GB plan and can't seem to get to speak to someone who can help make sense of why I am getting less that 550mb on speed test with nothing else connected, whilst using the Home hub as the modem and router. I was ge...
