JamesB1
On our wavelength
Joined 14 years ago
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Closing Bill
Hi, I do hope that you can help me with this: I moved house recently to an area that was not served by Virgin and had to cancel my account with the last day of service being April 8th. I received a bill of some £90 which was paid by Direct Debit. Having been assured when I closed the account that, there would be no cancellation charges, I was very much surprised to receive a Bill the following month of £576.92. I contacted Virgin and after a very protracted phone call I was told that the previous operator had made a mistake and not forwarded relevant information but that I did not need to worry as all the £576.92 would be "covered" and I did not need to pay anyone. However, I have just received a bill for £116.97 as only £459.95 was credited to my account. I have tried contacting Customer services but 150 is not working for me and on dialing 0345 454 1111 when I key in a certain option on the keypad I am told I haven't entered anything! I was sorry to have to leave Virgin and should they provide a service at my new address in the future, I would seek to return. Can you help me with this matter, please? Thanks & Regards, Jim.37Views0likes1CommentReset password link not being sent
Hi, I cannot access my Virgin Media account because of lost Password. I need to change my Password. I have repeatedly asked under "Forgotten Password" for a link to be sent to me but no link is being received and I have checked my spam folder. Any suggestions? Thanks, JimSolved583Views0likes1CommentRe: Hub 5 and Alexa
Hello again, some better news: I phoned customer services and spoke to Adrian. Not only was Adrian English which was very gratifying if, like me, you are hard of hearing, he was extremely knowledgeable and patient as I explained my problems. Over nearly an hour, he told me what to do and was able to help me reconnect my V6 box to the Internet and to my TiVo box upstairs. It took a while because I am recovering from a knee operation and I had to go up and down four flights of stairs between the two boxes, which was difficult. I still have to connect my smart TV to the internet, I'll try that tomorrow. With regard to the pods, there does seem to be an issue and Adrian is sending me a new pod which should connect to H5. If it does, I can apply for two more to cover the whole house. I'm glad to be able to say Full Marks to Adrian and Virgin in this instance. Regards, Jim1.3KViews0likes2CommentsRe: Hub 5 and Alexa
They say it never rains, it pours! Having got my Amazon Echo to connect to Hub 5. VM connect refuses too admit that I have two Pods, My smart TV cannot connect to the internet, maybe -but unlikely, because of a weak signal (the router is two floors above the TV and finally my V6 box downstairs has lost it's connection to my TiVo box upstairs - in fact I have managed to delete the TiVo box altogether from the network. Any suggestions before I pull what little hair I have left, out?1.4KViews0likes0CommentsRe: Hub 5 and Alexa
Hi, I disabled 5GHz and was able to connect my (probably 1st generation Echo) to the Hub 5 . I then enabled 5GHz and the Echo still worked. I then opened the VM Connect App on my phone to look at the status of my pods, the app wanted to optimise my WiFi and I lost the Echo again. However I got it back by repeating the above. I will now try to connect to the Pods by the same method. I need to do this because I can't connect my smart TV to the internet this may be due to a weak signal!! I have a WiFi extender bought some years ago so if I can't get pods to work, I'll try that. Until Virgin manage to make a Hub that will seamlessly transfer all the setting from a previous Hub I doubt I will be getting another. Thanks again for your help Kind Regards, Jim1.4KViews0likes0CommentsRe: Hub 5 and Alexa
Hello again, To summarise the current situation following installation of a Hub 5, I have managed to connect most of my devices. However, my two WiFi pods and my Amazon Echo will not connect. In addition I cannot access the Hub 5 web page (I enter 192.168.1.0 and nothing happens!) To be fair to VM 14 of my devices are connected. I am fairly tech savvy but not an expert by any means and I am intensely irritated at the time and effort it has cost me, particularly since I am wheelchair bound at the moment, to try and resolve these problems. If anyone has a definitive solution, I would be more than glad to receive it! Thanks & Regards, Jim5.2KViews0likes0Comments