XEyedBear
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Joined 16 years ago
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Re: get strange result from 'forgotten email address'
I am shocked, angered and fully **bleep**-off by what I read in that thread: a long-time user with a problem unresolved for months, finally having to resort to the blunt instrument of an Obudsman. I suspect the final result will be able to be described using words like 'Carpet', 'under', 'sweep', 'wash and white'. What is so dis-heartening is that I now have an activated broadband service (as of about 8 pm yesterday), but I still can;t login. This follows a chat session (last Friday) during which I was assured that the reason I couldn't login to my account was because the broadband service had not been activated, at that time. I now have to mentally prepare myself to have to wait 8 weeks after formally registering a complaint with VM before I can get the Ombudsman to accept a case, which will then require some months to produce a non-sequitur of a result. Already I am regretting this move back to VM - which I initiated because the service support from my previous broadband supplier (Cuckoo Fibre) was so poor! Without having taken legal advice, I am of the opinion that failure to allow me to view my billing history puts VM in breach of contract with me. Under those circumstances,am I not legally justified in disabling the direct debit mandate with my bank until VM rectify their breach of contract?Re: get strange result from 'forgotten email address'
Yes, I did let you know of my failed attempts to create an online account with another email, in a reply to your post, about 40 minutes ago. About 30 minutes ago I then extended that reply with a comment that I had tried the same procedure on 2 different browsers on 2 different computers - but now I see no trace of that reply or the edit I did to it in this forum. VM... sigh! Here I will try to paraphrase the essence of my earlier reply: The process of registering a new account worked to the point of my getting a request to verify the email address I used - to which I responded, getting a confirmation that my verification was successful. When I tried to login to the account I received this error: I now know this error occurs on every login attempt to any of the 5 different browsers I have access to on any of the 7 computers I have. So now I have a 'My VirginMedia Account' which I cannot log into. I thought of pushing my luck by using the VM chatbot - but I can I find no way of accessing it. The VM help facility says it has 'all the help I need'; I beg to differ. How do I proceed from here?Re: get strange result from 'forgotten email address'
I just tried to register a new VirginMedia account using what I think is a different email address (can't be sure since I don't recall what email address I used years ago for original account). The process worked to the point of sending me an email verification link, to which I responded. However, when I try to logon to this newly created account I get this most wonderful message: No matter how many times I try again to logon I get this same error. I have tried using 2 different browsers on 2 other computers - all give this same error. So now I have a 'My VirginMedia Account' which I cannot access. How to work around this? I have a feeling that this is caused by VM, as part of the account set-up process, requiring me to link my VM account with my O2 account (which I do not possess). But having no option but to proceed with this required linking, it now seems that VM thinks I have an O2 account. This doesn't work of course since I don't have phone which uses O2. But it seems like the only way to logon to my VirginMedia account is to use an O2 account which I don't have. This is all very confusing but seems typical of VM from my memory. Should I try using a chat bot to sort it out - all I can be sure of there is that it will take a very long time and achieve very little. Advice pleaseget strange result from 'forgotten email address'
I just signed a broadband-only contract with VM after an absence of some years. Among the tsunami of emails I have received is one inviting me to sign-in to 'My Virgin Media' account (or register for one). I started the sign-in process and immediately selected the 'forgotten password' option. I entered the requested details (name, account no. service area code). the result of the search is strange: So, some questions: What can I do with this? Do I need to create a new 'My Virgin Media' account, assuming the one from years ago is now non-existent? If my old account is still available, how do I find out what email address to use with it? Advice appreciated.Re: How best to retrieve/save/backup email accounts/folders/messages when leaving VirginMedia?
"If there's anything we can help with, please let us know" Well, that was the point of my original post - but I guess my need wasn't clearly stated. I'll try again: You said: "We would recommend to move any important mails prior to the broadband account closing..." - exactly how can such emails be moved? I can find no function in the mail.virginmedia.com service that allows me to move or export emails. Right clicking on a selected email (or emails) presents me with a menu that offers (among other actions) to move or copy the selected items - but this move or copy takes place only within mail.virginmedia.com. How can I export selected emails either to an intermediate (text ?) format or directly into another mail service? Or, as I originally asked " am wondering how I should best transfer all the folders and messages from the multiple accounts (with ntlworld.com and with virginmedia.com) I have. How should I package these such that I might be able to get my new service provider to make sense of them? "How best to retrieve/save/backup email accounts/folders/messages when leaving VirginMedia?
Having made the decision to switch to an alternative broadband supplier after more than 25 years with VirginMedia and its predecessors, I am wondering how I should best transfer all the folders and messages from the multiple accounts (with ntlworld.com and with virginmedia.com) I have. How should I package these such that I might be able to get my new service provider to make sense of them? Sone of the accounts I manage with Thunderbird as an email client; I know how to back them up, but I don't understand how to retrieve te message from my virginmedia.com accounts. Any advice? And is it true that I have 90 days after cancelling my contract with VM to transfer me emails? How does that work, bearing in mind that my WAN IP address will change?
