XEyedBear
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Re: get strange result from 'forgotten email address'
Yes, I did let you know of my failed attempts to create an online account with another email, in a reply to your post, about 40 minutes ago. About 30 minutes ago I then extended that reply with a comment that I had tried the same procedure on 2 different browsers on 2 different computers - but now I see no trace of that reply or the edit I did to it in this forum. VM... sigh! Here I will try to paraphrase the essence of my earlier reply: The process of registering a new account worked to the point of my getting a request to verify the email address I used - to which I responded, getting a confirmation that my verification was successful. When I tried to login to the account I received this error: I now know this error occurs on every login attempt to any of the 5 different browsers I have access to on any of the 7 computers I have. So now I have a 'My VirginMedia Account' which I cannot log into. I thought of pushing my luck by using the VM chatbot - but I can I find no way of accessing it. The VM help facility says it has 'all the help I need'; I beg to differ. How do I proceed from here?Re: get strange result from 'forgotten email address'
I just tried to register a new VirginMedia account using what I think is a different email address (can't be sure since I don't recall what email address I used years ago for original account). The process worked to the point of sending me an email verification link, to which I responded. However, when I try to logon to this newly created account I get this most wonderful message: No matter how many times I try again to logon I get this same error. I have tried using 2 different browsers on 2 other computers - all give this same error. So now I have a 'My VirginMedia Account' which I cannot access. How to work around this? I have a feeling that this is caused by VM, as part of the account set-up process, requiring me to link my VM account with my O2 account (which I do not possess). But having no option but to proceed with this required linking, it now seems that VM thinks I have an O2 account. This doesn't work of course since I don't have phone which uses O2. But it seems like the only way to logon to my VirginMedia account is to use an O2 account which I don't have. This is all very confusing but seems typical of VM from my memory. Should I try using a chat bot to sort it out - all I can be sure of there is that it will take a very long time and achieve very little. Advice pleaseget strange result from 'forgotten email address'
I just signed a broadband-only contract with VM after an absence of some years. Among the tsunami of emails I have received is one inviting me to sign-in to 'My Virgin Media' account (or register for one). I started the sign-in process and immediately selected the 'forgotten password' option. I entered the requested details (name, account no. service area code). the result of the search is strange: So, some questions: What can I do with this? Do I need to create a new 'My Virgin Media' account, assuming the one from years ago is now non-existent? If my old account is still available, how do I find out what email address to use with it? Advice appreciated.
