ContributionsMost RecentMost LikesSolutionsRe: How best to retrieve/save/backup email accounts/folders/messages when leaving VirginMedia? "If there's anything we can help with, please let us know" Well, that was the point of my original post - but I guess my need wasn't clearly stated. I'll try again: You said: "We would recommend to move any important mails prior to the broadband account closing..." - exactly how can such emails be moved? I can find no function in the mail.virginmedia.com service that allows me to move or export emails. Right clicking on a selected email (or emails) presents me with a menu that offers (among other actions) to move or copy the selected items - but this move or copy takes place only within mail.virginmedia.com. How can I export selected emails either to an intermediate (text ?) format or directly into another mail service? Or, as I originally asked " am wondering how I should best transfer all the folders and messages from the multiple accounts (with ntlworld.com and with virginmedia.com) I have. How should I package these such that I might be able to get my new service provider to make sense of them? " How best to retrieve/save/backup email accounts/folders/messages when leaving VirginMedia? Having made the decision to switch to an alternative broadband supplier after more than 25 years with VirginMedia and its predecessors, I am wondering how I should best transfer all the folders and messages from the multiple accounts (with ntlworld.com and with virginmedia.com) I have. How should I package these such that I might be able to get my new service provider to make sense of them? Sone of the accounts I manage with Thunderbird as an email client; I know how to back them up, but I don't understand how to retrieve te message from my virginmedia.com accounts. Any advice? And is it true that I have 90 days after cancelling my contract with VM to transfer me emails? How does that work, bearing in mind that my WAN IP address will change? Re: No new emails after switch to a different broadband supplier This is very useful - thanks. I'm not sure I understand it all but I'll investigate further. I remember trying to implement IMAP about 15 years ago: the **bleep**-up was so huge it took me weeks to recover all the emails which got screwed up. But nothing to lose now: it I don;t make the changes I#ll lose all my email anyway. Especially thanks for the info about the 90 days access to the ntlworld accounts after I cancel my VM subscription - that's more than I expected. No new emails after switch to a different broadband supplier The title might suggest the obvious cause of the problem, but I would appreciate some advice on how to get new emails. Here's the scenario: I'm running the desktop email client Thunderbird under Linux Mint, supporting 3 email addresses in the old ntlworld domain. I have been using this setup for more than 20 years. I'm now in the process of migrating to a different broad band supplier; both Virginmedia and the new service are active. With my PC connected to the new supplier's router all broadband services appear to work except that no new emails appear in any of the 3 accounts in Thunderbird. If I connect my PC to the VM Hub3 (?) router, Thunderbird immediately downloads and displays new emails from the past couple of days. Why can't Thunderbird download newly arrived emails from the VM email server when I'm using the other supplier's router? When I look at the settings of these three Thunderbird accounts I don't see which details of the VM server that would be obviously not reachable from another router - but what do I know? Any advice? SolvedRe: how to install Virgin TB Go from Microsoft store No it isn't and no I haven't clicked on any 'forgot your ...' link because they haven't been forgotten. Re: how to install Virgin TB Go from Microsoft store Yes, happens in Firefox, Vivaldi and Edge Re: how to install Virgin TB Go from Microsoft store I can now open the url for virgintvtogo but I cannot view any programme: I am saked to sign in with my 'my vriginmedia' account details. I supply these and am immediately asked to sign in with 'my virginmeda' account details. I supply these and am immediately asked to sign in with 'my virginmeda' account details. I supply these and am immediately asked to sign in with 'my virginmeda' account details. I supply these and am immediately asked to sign in with 'my virginmeda' account details..... Not very practical is it ? Re: how to install Virgin TB Go from Microsoft store The URL you quoted: https://virgintvgo.virginmedia.com/en/home is not reachable under any browser I have on my Win 10 PC - a DNS error is reported. Flushing the DNS Cache makes no difference. . My Linux PC can reach this site where I am invited to sign-in with my vrigin media details - and then asked again to do so, and then again... without end. Seems like VM doesn't want me to use this service which, it tells me elsewhere, "Thanks to the Virgin TV Go app – available to Virgin TV customers at no extra cost, you can access up to 110 live TV channels on the go from your devices, including your Android, iOS, Windows 10 and PC/Mac". This looks like there is an internal marketing/technological/political battle going on inside VM. I can't possible resolve that, so why does VM externalise that problem to me? how to install Virgin TB Go from Microsoft store MS Store does not find a meaningful item for 'virgin TV go', which is what the virginmedia download link points me to. So where is the correct installation process documented? Re: Why is there no Virgin Media Internet Security for my choice of operating system? The problem is the demonstrated inability of some people to distinguish between a 'working', secure system and a 'working' insecure system, for a given value of 'working'.