Left Virgin 8 years ago, virginmedia.com email still working. How do I close it down?
As per the title. I left Virgin Media about 8 years ago, but today I had an email forwarded from the associated virginmedia.com address. It was from a forum I'd registered with using that address, and the forum is one that seldom sends emails. So it appears the virginmedia.com email address is still active. I'd assumed Virgin would close it and set up forwarding to my current email address, which is how the virginmedia.com address ended up with me today. Now I want to log into it to see what else has been going there, check it hasn't been hacked or anything and close it. I've set up my new 'virginmedia02' ID, but it won't let me access my email because I don't have a current Virgin account (and won't have - I'm no longer in the UK). Virgin customer service (oh, how I remember them of old...) are elusive and guarded by a phalanx of useless AI. Any thoughts on how I could check my old virginmedia.com email account? thanks.
How to setup email account with VirginMedia
Because I have a chronic age-related memory problem, I need to read guidance on a number of really basic questions about setting up email accounts on my broadband service. Where do I find this guidance? For starters: is there now such a thing as an email account with Virgin Media? If there is, is it provided and managed by Google as a gmail account? Is such an account a POP3 (I think that is the correct designation) account such that I could access it with the Thunderbird email client on my PC? If so, where do I find VM details that I would need to enter into Thunderbird? I used to have Thunderbird setup this way a few years ago before I switched to another broadband provider. How could I find out if any of those previous email addresses/accounts (virginmedia.com and ntlworld.com) still exist? Pointers to answers would be greatly appreciated.Unable to login to ntlworld.com sub account
Hey there, I am the primary account holder for my account. I created a subaccount many years ago for my son and he's used it ever since. Both accounts are ntlworld.com We noticed since the 20th October he's not been receiving rerouted emails to his gmail. To rectify this, we attempted to login on the website using the sub account. The last password we had does not work and the secret questions do not work, despite us knowing they're correct. We've tried to call a couple times but gotten nowhere, can someone here help us? We just need the password on the sub account resetting so he can log in again. The main account is linked, the sub account isn't. He uses this account for many of his important emails so a speedy resolution would be appreciated. Kind RegardsVIRGIN ON THE RIDICULOUS
What on earth ARE you doing VIRGIN? Your EMail system is in total disarray! We have three laptops, all up to date on Windows 11 and all using Outlook to access. Each one is now suddenly treating the connection very differently! Only one is now working to a virginmedia mail address, so forget it being only a legacy address issue. That one also still currently works to a very busy ntlworld address used for Freeware user contact. The other two have totally differing actions from the same virginmedia address, one now telling me there is unread mail, but not displaying it on Outlook OR online web access. This does not include one ntlworld connection severed without warning a year ago now, Despite numerous requests, NO help given, NOTHING offered. This was my wife's account used for extensive volunteer work, inc elderly and disabled people access. Killed stone dead without warning. It took months to get an alternative EMail system working elsewhere as many mail recipients just could not cope with the no warning sudden loss of all comms. SO, from other posts here and elsewhere numerous people are increasingly experiencing this sort of disaster from VIRGIN. Well, there IS a next stage if this unhelpful lack of action continues, and that is to go VERY public. Virgin customers might like to be aware that I have in another location due no cable available have SKY inc SKY EMail. Its been faultless.
How to access established (older) email accounts
Like many I needed to access my Virgin Media account to try and fix email issues. After being a customer for over 30 years I had multiple email accounts and now I am struggling to access and fix even 1 off them. When did the system change to the new VMO2 account and password login? Did I miss any information or has this just been very poorly communicated, or even communicated. How does this new system work, what needs to be done to access my Virgin Media account and old ntl world.com emails? I used to have a email linked to my account and from there I could see 5 ntlworld.com email addresses. Now I can’t see or manage anything on those email accounts. How do I add those addresses and change passwords? I try to set up a new VMO2 account but it goes around in circles and doesn’t complete, why? Do I need another non ntlworld email account to set up and access my Virgin Media account and emails? This seems crazy. When I even try to login or create accounts using some of my email addresses they are not recognised as if they don’t exist, yet my older iPad can still access and download messages? Some accounts just constantly give error messages regarding VPN, or access via another machine, error IDF-12B. How do I get around this when I’m trying to set up a new iPad for daily access? I don’t have any O2 accounts, only a Virgin Media account and products. Where are the instructions, how do I get help to fix my accounts and access? Does anybody have definite working instructions.
