Ntlworld email
Hi, I have just realised I still have an Ntlworld email that seems to still be receiving messages. There’s a lot of junk in there and it’s been years since I used it so for security, I just want it fully closed down. I don’t recall the log in details but can still access from my phone. Does anyone know how to just fully shut it down? I haven’t been a virgin media customer for year so I’m surprised the account still exists! thanks40Views0likes2CommentsHow do I access/manage email aliases?
It would be nice if VirginMedia/O2 issued clear instructions regarding VM/O2 Identity creation for management of email aliases. At the moment, I have successfully created a VM/O2 ID for my primary account, I can log in OK and access/manage the primary email account. I also have several aliases, which at the moment are all able to receive and send emails via my PC and mobile clients. However there seems to be no way to be able to manage these additional aliases via the primary account, which used to be the case before VM/O2 decided to wind up the email service. My email aliases have multiple uses all over the web, (logins, registrations etc) and losing them and having to substitute "third party addresses" would be a nightmare! I have read alsewhere that a separate VM/O2 ID needs to be created for each alias. So, my questions are 1 ) If it aint broke, should I fix it? (In other words, since everything is working OK just now, do I need to create VM/O2 IDs for each alias?). More importantly, will the alias email addresses remain the same if I do?) 2) If YES, how do I do this safely without screwing up my primary login and/or all the aliases!! Clear instructions please! 3) If NO, (which seems to be the case since everything works (for now), how long have I got before I am forced to create these ID thingys (which seem totally unnecessary to me) Kind Regards Dave NashSolved85Views0likes5CommentsDeliberately delayed access to email accounts??!
Can someone tell me why Virgin Media are deliberately delaying my access to my primary email address *@virginmedia.com address? Virgin, are you that incompetent and so determined to procrastinate (DELIBERATE DELAY) a fix for this most frustrating problem! I have waited 2 weeks so far! STOP DELIBERATELY DELAYING AND PULL YOUR FINGERS OUT!!!!!385Views1like17CommentsForbidden 403 - usual response doesn't work
I have been Forbidden access to my webmail (@ntlworld.com) for about a week. In the past, resetting the password has always remedied the problem - but not this time. I have done this five times - from different kit (desktop, laptop) and browsers (Firefox, Chrome) but to no effect. What else can I try?Solved67Views0likes2CommentsEmail login page won't load
I'm trying to log in to my email but when I to go to the VM home page it loads then almost immediately the page disappears and I'm left with a blank screen. I've tried from the main homepage and the email landing page (myvmo2). This has been like this for almost a week, can anyone suggest what the problem could be please. It has been working OK up until a week ago (usual slowness etc), nothing has changed at my end - same OS, same browser etc. As an aside, when I tried to publish this post I kept getting this message - "Content Not Published Your post contains invalid HTML. Remove the following invalid tags before publishing: span (aria-level)" no idea what it means and no way of finding out. Had to retype post into a text file and copy an paste it back into this post171Views0likes13CommentsUnlinking An Account From a VMO2 ID
Is it possible to unlink an account from a VMO2 ID? I cannot gain access to two of the three email addresses, I am told I still have, as webmail. Apparently I have a 'sub-user' account linked to my ID and not an 'Admin' one. I'm hoping I can get a straight answer here. I spent an hour and a half on the phone yesterday and for the last half hour someone in 'support' with remote access to my PC messed about on it getting nowhere fast. He said he would stop the call and phone me back 'in a minute'. I'm still waiting. It seems to me the whole setting up a VMO2 ID exercise has been designed, at worst, to weed out so called 'Orphaned' accounts and instigate a mass closure of customers' mailboxes. It best, it is designed to so frustrate email users that they will give up hope of ever seeing their mailboxes again and move elsewhere. Please someone, prove me wrong.56Views1like2CommentsUnable to access virgin.net email
I’ve been unable to login to my Virgin.net email since mid July as it was not associated with a live Virgin Media account as I login using my Apple email. Had many long calls with VM to associate my live VM account with my old Virgin.net email and they say they have now added to Virgin.net email to my account. Was also asked to change my Apple login to a 3rd party account, so I changed it to my Gmail email. Still unable to login and it was left that technical would be looking at this, never heard anything back so called yesterday. Was told that was an outage on all Virgin emails and to try again in 72 hours but I am not holding up much hope. Anyone got any other other ideas?309Views0likes10CommentsNeed assistance from staff - account security risk
Last month, I was abroad and tried to access my VM webmail on my phone as usual when I was met with a different looking screen that was more white and blue in its colour scheme. I think it was the same screen I have had before several times that seems more like a backend VM webmail security screen to confirm login again when my sessions with webmail have sporadically been timed out. Sometimes, I can even refresh or 'Back' out of this screen and into my webmail as normal. (Anyone know the screen I mean?) Anyway, this screen was instead now telling me that I needed to create a Virgin Media O2 ID by linking my VM account to my O2 account. It all seemed official as I had been trying to access my webmail from the same webmail tab that is always open on my phone. I recall going through the motions with this and setting up an O2 ID and finally getting into my webmail again, and I had a text confirmation of this being completed. However, I was in such a panic about not being able to access my emails abroad when I needed them that I wasn't fully checking and it looks like I have an O2 ID confirmation from what appears to be a standard mobile number. Can a member of staff please contact me so that I can check whether my account remains secure and discuss this in further detail?55Views0likes2CommentsAccidentally tapped 'Unsubscribe' on webmail, can it be undone?
I was looking on webmail on my phone's Chrome browser last week, at an email from my energy provider to whom I'm signed up for a power shifting trial - they send out opt-in emails for each power shifting event. Unfortunately I accidentally tapped 'Unsubscribe from mailing list' on the email, rather than the 'Load images' button just below it. Since then, I haven't received opt-in emails from them. The action generated an email which I can see in my webmail Sent Items, sent to them to unsubscribe. I've been in touch with them, but on their records I still show as signed up for mailings. They've asked to check if there's anything that can be done at the VM end to undo the unsubscribe?Solved62Views0likes5CommentsVM O2 account linking ...secondary email account
I understand the need for improved login security these days but this whole switchover to VMO2 accounts has been done without any consideration for customers - a blanket email announcement to all VM customers a month or so ago would've been nice. My issue is that I have a secondary (blueyonder) email address that I have now also linked to VMO2 (along with my primary address) but, before allowing me to login to webmail, it is requiring me to link that 2nd email to my main VM account (when it asks for account no., area ref & surname etc) I am concerned that if I now link the secondary address to my VM acc. it will swap/disconnect the existing (and working) link from my primary email address ..or will it just add it? Has anyone here successfully linked more than one VMO2 account to a single main VM acc? Also, this only seems to be an issue for logging into webmail in a browser - as Mail apps on iphone/ipad/Windows/Mac (with original IMAP settings) are still working. Am happy to NOT use webmail temporarily if VMO2 are planning to revert to a simpler login method - can a moderator please confirm what or if there are any plans for this? Thanks. T1.7KViews5likes35Comments