Unable to login to ntlworld.com sub account
Hey there, I am the primary account holder for my account. I created a subaccount many years ago for my son and he's used it ever since. Both accounts are ntlworld.com We noticed since the 20th October he's not been receiving rerouted emails to his gmail. To rectify this, we attempted to login on the website using the sub account. The last password we had does not work and the secret questions do not work, despite us knowing they're correct. We've tried to call a couple times but gotten nowhere, can someone here help us? We just need the password on the sub account resetting so he can log in again. The main account is linked, the sub account isn't. He uses this account for many of his important emails so a speedy resolution would be appreciated. Kind Regards
VIRGIN ON THE RIDICULOUS
What on earth ARE you doing VIRGIN? Your EMail system is in total disarray! We have three laptops, all up to date on Windows 11 and all using Outlook to access. Each one is now suddenly treating the connection very differently! Only one is now working to a virginmedia mail address, so forget it being only a legacy address issue. That one also still currently works to a very busy ntlworld address used for Freeware user contact. The other two have totally differing actions from the same virginmedia address, one now telling me there is unread mail, but not displaying it on Outlook OR online web access. This does not include one ntlworld connection severed without warning a year ago now, Despite numerous requests, NO help given, NOTHING offered. This was my wife's account used for extensive volunteer work, inc elderly and disabled people access. Killed stone dead without warning. It took months to get an alternative EMail system working elsewhere as many mail recipients just could not cope with the no warning sudden loss of all comms. SO, from other posts here and elsewhere numerous people are increasingly experiencing this sort of disaster from VIRGIN. Well, there IS a next stage if this unhelpful lack of action continues, and that is to go VERY public. Virgin customers might like to be aware that I have in another location due no cable available have SKY inc SKY EMail. Its been faultless.
How to access established (older) email accounts
Like many I needed to access my Virgin Media account to try and fix email issues. After being a customer for over 30 years I had multiple email accounts and now I am struggling to access and fix even 1 off them. When did the system change to the new VMO2 account and password login? Did I miss any information or has this just been very poorly communicated, or even communicated. How does this new system work, what needs to be done to access my Virgin Media account and old ntl world.com emails? I used to have a email linked to my account and from there I could see 5 ntlworld.com email addresses. Now I can’t see or manage anything on those email accounts. How do I add those addresses and change passwords? I try to set up a new VMO2 account but it goes around in circles and doesn’t complete, why? Do I need another non ntlworld email account to set up and access my Virgin Media account and emails? This seems crazy. When I even try to login or create accounts using some of my email addresses they are not recognised as if they don’t exist, yet my older iPad can still access and download messages? Some accounts just constantly give error messages regarding VPN, or access via another machine, error IDF-12B. How do I get around this when I’m trying to set up a new iPad for daily access? I don’t have any O2 accounts, only a Virgin Media account and products. Where are the instructions, how do I get help to fix my accounts and access? Does anybody have definite working instructions.
Change log in email address - how do I do i?
Hi My wife has used a school email address as the login email for her virginmedia email account She is to leave this job soon and so will loose access to this account , which is needed for security confirmation etc What needs to be done to change the log in email address? Has anyone done this - and how easy/ difficult was it? Thanks "camper"403 forbidden error & Geo-locking
Is there geo-locking on the IP address(es) used to access VirginMedia's WebMail and the MyVirginMedia websites? Or similar restrictions based on ip address / http headers/metadata? The reason for asking is that I was recently travelling abroad, and was initially able to send and receive email using the webmail site. Then something happened and I was unable to connect and got a 403 error when using My Account pop up links on the top right of https://virginmedia.com to "Sign in to My Virgin Media" and "Sign in to My Email": The requested URL was rejected. Please consult with your administrator. Your support ID is g-u-i-d Error 403 - Forbidden F5 site: pa2-par I was not prompted for a username or password, so it seems unrelated to a particular account. Same error on different devices (iPad and Android phone) on the same wifi network. Clearing cookies made no difference. On returning to the UK, the same device magically started working again. Feel free to reply by private message if this reveals some aspect of network security you do not wish to reveal to everyone. I really would like to know why I was unable to get the service I have paid for. The inability to receive email when abroad was extremely frustrating.
