Resetting Password or recovery email address on secondary account
We have been trying to reset the password on my son’s @ntlworld.com account very unsuccessfully. We have tried the “verify another way” and the verification email is one that we don’t recognise and therefore have no access to. Having spent over an hour on the phone again today being passed around various departments there still seems to be no one that can correct what could be a fraudulent verification email in an attempt to block my son’s access to his email! We have tried recovery codes and they haven’t worked, it has been escalated (again) to the “IT Department” Has anyone else got any suggestions??
What a terrible mess- hacked email
About 3 nights ago I started getting strange emails on my very old ntlworld email service and wondered if there may be an issue. I decided as a precaution I would change the password and this is where my problems started. It soon became very clear that my email account had been hacked (something that was confirmed during one of my phone calls to virgin). I was assured that they would restore everything back to the way it had been, and that they would put a stop to the email account and reset it for me. The next day., I got an email thanking me for making the changes to my virgin account and I had now been upgraded to a much bigger package which obviously cost a lot more money. I was still unable to access my email account. I did not ask for these changes not did I want them! I duly called again for assistance and once again had to go through the whole ordeal of explaining my issues. I was told that people were working on my email problems and they would contact me once it was complete and they were very sorry for their mistake and would put things back. After a lot of them telling me I would lose this feature and that feature and me having to say yes thats fine, I STILL haven't had my package put back as it was! So here we are, my virgin email account still hacked and getting floods of strange emails and my package changed without my consent. Can anyone please help me with my issues or am I doomed to further frustration? [Mod - Title edited for clarity]
unable to access secondary email ac
On 28th July 25, I reported that my secondary email ac was not accessible causing huge difficulties (work email for my wife). Also other priority issues it took me literally hours to get Virgin to accept the problem - I was shunted from operator to operator, from country to country. I finally got through to someone who accepted that this problem was affecting all customers. He gave me a service request number and promised to rectify within 3-5 days. He would not put it in writing. So I filed a complaint and was told that they would respond within 28 days ! When I rang after the promised time to get an update, again I was shunted from operator to operator to operator. They tried to get me to try remedies that I knew do not work. Finally I spoke to an operator who understood my service reference, he promised to write and confirm that problem will be fixed within 3 to 5 days but he never did. Disgraceful. First priority is resolution. Then we need to work together to file a substantial claim for all the consequences and loss. If we approach as individuals, we will have a difficult time
Still unable to Link Virgin Media account since new Sign-in process introduced
A long time VM customer everything was working all fine... until Monday 14th July 8am when this was introduced without prior warning! New windows introduced, chopping and changing, willy nilly, throughout that day. Only made worse when Customer services & Complaints team were clueless as to what was going on. Anyway, cut a long story short... right now (Fri 1st August, can't access any VM stuff on laptop), trying to Link Virgin Media account, after entering correctly the Account holder's last name, Account number and Area reference number - the system FINDS my VM account, I then confirm the address related to that (call this X say) BUT the next screen says it's going to send an approval of account transfer verification email to address (X???) - I CANNOT access it because domain does not exist HOWEVER I have been using this okay as a USERNAME to login to my VM account for years prior to the 14th July. Why has the system not sent this approval of account transfer verification email to my registered @ntlworld.com address (where all my emails come in & out okay) behind my USERNAME login (X)??? Absolutely abominable this - gotta be the worse customer/complaints service I've experienced in my entire life! Any ideas or a resolution, please?! (P.S. Can't even connect to my @ntlworld.com account via a client program because there appears to be a password on it too!)NTL email help
I have several NTL email addresses that I use on my iPhone. Suddenly every time I go into read emails a box pops up twice asking for a password. I used to be able to manage my NTL emails and change passwords but just finding it impossible now. also, if I log in via virgin media all my email addresses are listed all but one has a note by it to advise there’s a problem with a password.Very old ntlworld.com email still working
I left Virgin Media probably over 10 years ago, and have no account with them. I have an nlworld.com email address that is still working - in fact this forum' registration didn't recognise my mail.com address so I used the old ntlworld.com address to verify my profile! I have no control over this ntlworld.com account any more as I haven't been a diamond media / ntl / virgin customer for years, but it keeps receiving emails (all junk now) and I can send emails from it too. I think this is a security risk as I can't change passwords if it gets hacked. How on earth can I close this email account?can't access my virgin media emails - help
I too am having the same issues as a lot of others. it has been two and half weeks now and still no satisfactory answer, - i have been phoning up constantly almost every day I have an ntlworld email address, i was asked to set up a 3rd party email address on 14th July, which i did and verified it, and i was able to login via this email and ntlworld address initially for approx 2 hours, then since then i have not been able to. I keep getting asked to login and then it goes around in a continual loop and a white screen, i am not prompted to ask for a password , just stuck in a loop I have verified my account soo many times, yet keep getting asked to confirm via a link sent to my ntlworld account, yet i cannot gain access to this, just keep going round and round in a continous loop I have two x Incident numbers, one a priority, - and also a complaint number I keep getting passed from pillar to post via VM helpdesk, i dont think they have a clue what the issue is, they keep saying that they will phone back, yet no one does - apalling behaviour I use my ntlworld email for everything, tickets, shopping, transport , this is becoming extremely frustrating for me, I have concert tickets i need to access as a matter of urgency, I have tried all the suggestions i have seen online but nothing has worked for me as of yet, please please please can someone help me
