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Boeing787's avatar
Boeing787
Joining in
6 months ago

Delete unused NTLworld email accounts

I cancelled my Virgin Media account in November 2020. My email accounts, which are all @ntlworld  accounts should have been deleted after 90 days but they are all still active and 1 has been hacked and is sending out spam messages from what appears to be my account. As I'm no longer a customer, how can I get all of my @ntlworld accounts deleted when I no longer have a Virgin Media login?

 

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  • Helpme222's avatar
    Helpme222
    Tuning in
    6 months ago

    Don’t want to be the bearer of bad news but my ntlworld was hacked last year, emails accessed, eventually got my old e mail shut down took 6 months and god knows what was accessed. 

    • Boeing787's avatar
      Boeing787
      Joining in
      6 months ago

      How did you go about getting the account closed down?

       

      • Graham_A's avatar
        Graham_A
        Very Insightful Person
        6 months ago

        Boeing787 The VM Forum Team staff should respond here later today.  They should be able to get the email deleted for you.  They will need to go through security checks with you via Private message.

  • mtfcboy's avatar
    mtfcboy
    Joining in
    3 months ago

    I'd like to delete 3 ntlworld email accounts , but not sure how to do it 

    • Tom_W1's avatar
      Tom_W1
      Icon for Forum Team rankForum Team
      3 months ago

      Hi mtfcboy thanks for your post here regarding deleting email addresses.

      We can look into this for you so please expect a PM from me to arrive shortly and respond directly when you can!
      Many thanks