Bazzamer
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Re: They have messed up my emails yet again
Hi Polly43, Nice to hear from you again. It’s so amazing that some of the staff tell you things, somebody said no passwords were changed, but amazing how generic passwords have been put in some of my email accounts, but if you try to access with their password it don’t work. Part of my problems I have sorted myself, have gone back to all my original passwords, some work some don’t, but I can get to my main emails so who cares. The problem with the prices are a nightmare, in August 23 they sent me an email saying my price would be £57 until August 24, now they have put it up 3 times to £87 and in August this year it will go upto £89. I am not going to pay that I just can’t afford it, will have a few probs with tv etc, but will be sorted out. A neighbour of mine has a basic package for £33 has had it for 5yrs, all he does is say he is leaving, and gets to the day before they are due to cut him off, hey presto they offer him a deal, even talktalk are offering the same package for around £34 so Virgin are just profiteering at our expense. The TV is very much better, when I got through to Portugal the guy said there is new software out with a new remote, it is really good, they sent me a new remote control, which you log on and download the software to your V6 box, and away you go, really good picture and sound is a lot better, pity I had to find out from someone abroad, why don’t they keep their customers informed. i will wait till August and if I don’t get a really good deal then I will ditch them, lovely talking to you, hopefully one day it will all get sorted out, we can only live in hope, I have reported them to the Ombudsman as they are gaining evidence, give it a try. Best Regards Barry2.6KViews0likes1CommentRe: They have messed up my emails yet again
Hi, They are now completely hopeless, can’t change any passwords, some of them have been reset to the normal one you use, but none work. Why do they reset passwords we don’t know there is a fault, it happens so many times as it must be a password problem, esp when it’s reset to their standard password reset, done by them. I will have to phone them again but if i get India it is a complete waste of time, but can’t get any worse cause I can’t get in any emails now and can’t send any, such a unreliable service.2.6KViews0likes0CommentsWhy does Virgin keeps messing with passwords
Hi All, I am so fed up with Virginmedia, they have yet again done something to the passwords, as I can’t get in, unable to reset passwords, wrong letters numbers characters etc etc. So I phoned up and I was given India, cant really understand a word they say, I spent 1hr and 20 mins talking to people who don’t know what they are doing, why can’t I speak to a uk person who speaks perfect English in the uk. I said that there is a new password system, that generates a new password, but I don’t understand it, but was a complete waste of time, as now I can’t change password or get in or out or send any mail. My battery on phone went flat and iPad went off. Spoke to another person in India who could not sort it. Can anybody help sort this password mess out, am so fed up and really considering getting another provider, have been with them over 23 yrs and still no answers, how do passwords just reset them selves. What is the point of paying a stupid amount of money out, when the service is so bad. If anybody can help me would appreciate it, I can’t access Virginmedia.com/myvirginmedia, won’t jet me change a password, finds fault with everything I type. Be aware they are now trying to send you to a 3rd party and charge you, it’s their problem, and they should sort it, same basic package is £33 on talktalk, yet Virgin are now putting mine up to £89. i need step by step instructions on how to generate this password to get my emails back working, mainly won’t send any, gave up now got a gmail account so will have something to fall back onto if I leave. Any help would be really appreciated, many thanks bazzamer (Barry)535Views0likes1CommentContact via phone
BILLING AND SUPPORT NO BIARD GIR THIS. Can any of these brain experts give me a telephone number to contact billing etc. As when you try and phone billing etc, before you even contact anyone it says it will send you a link to your mobile. That link is worse than useless, as it asks you to login to your account which I can’t do as passwords have been changed by them. I am so fed up with this just going round in circles, my account is far too much, so how can I get any help, I have given up so many times, and my bill for a basic package is now £83.77 for a basic package. How can I complain if I can’t get through to anyone, there is no support what so ever, I am 77yrs old and all I wish is that I could reduce the amount I am paying as it just too much and I can’t afford it, maybe we should all contact Watchdog on the BBC, or contact the Ombudsman, something has to change. Regard BarrySolved18KViews2likes11CommentsRe: Virgin Media defrauding customers
Hi Paul, I agree with you totally 100%, I have been with them from the start when it was Ntlworld it is now the biggest mess ever. I have tried to get to bills etc and it says we will send you a link, then cuts you off. Tried faults and you can’t understand foreign talking. You tell them your password has been reset so you can’t get into Virgin to alter things, they just reset it. Faults with volume level of V6 box so you have to have it on 40 where Freeview is about 12. They are no longer interested, I think they maybe running it into the ground. I have sent a mail to the Ombudsman as I think they are gathering evidence. Like you my contract does not run out till 2024 August and in the email bill it says I will pay £57 for a basic package, since then it has gone up 3 times and is now £83.77 for a basic package, and they have the cheek to say you are receiving a discount of £12, I think they make it up as they go. One person who would sort it out is The JVS show on 3counties radio. Good luck to you, I have just about given up with them, maybe we could claim the overcharging back when we all take them to court. I have also herd that they are possible giving up the email side, maybe start up a petition. Regards Barry659Views0likes0CommentsRe: They have messed up my emails yet again
Hi Pollu43, Thank you the lovely letter. Today I phoned them again, although the lady I spoke to was a bit easier to understand, but she seemed to be stumped at every corner. She was unable to send me a PIN code, but could not do anything, I was told it would take 5 to 7 days, must be because they only have one member of staff working. I said by then I could have a 100 emails and it’s just not good enough. As I have important emails coming through daily, she told me to phone back in 4 hrs to see if anything had changed. I could not be bothered to phone back for another hour long call on the phone. But later on in the afternoon, I noticed that my emails are now back to normal, that can’t happen as they supposedly have no access to passwords. I can get all my emails with no problem, as my Apple ipad gets them from Virgin server, how on earth I don’t know how it does that, as I can’t get into my emails on virgins website despite trying all sorts of passwords can’t even reset any of it. But why do they keep deleting passwords, then the customer complains and they seem to put it back to where it was in the first place. The last time this happened a English guy sorted it in about half an hour with no problem. They have already sent me a message to say how did they do, I gave them a big fat ZERO for all of it. You would think that the money they charge they would employ English staff who knew what they were doing. I never got the chance to ask for a reduction of my plan, as you only can get a link sent to your mobile and it then cuts you off with a message saying thanks you for calling, so it’s a job to get through to talk to someone. I am now seriously thinking of going with someone else, as it’s so hopeless. Still have the same problem with the low output of volume of the V6, Freeview is fine so it’s their system at fault, but do I get any discount no they just don’t care. Thanks again for the really lovely letter. Take care regards Barry3KViews0likes1CommentThey have messed up my emails yet again
I phoned up today as I could not get into my Virginmedia emails,I spoke to a foreign man and said to him, do not reset my password or I will loose access to all my email accounts. I personally don’t think he knew what he was doing, as such I have no access to any of my accounts now. I have been trying for hours, can’t generate a new password, he gave me a temporary one, to an account that I never use. Now can’t even change my password just won’t let me. What do you do, now am in a complete mess, can’t even get back into the one he used. This is the worst service I have had, am going to the Ombudsman as just not good enough, they now taking £83.77 a month for standard package, and I never get a bill, want to try and reduce cost, but it’s all hopeless. I said I want to speak to a supervisor or senior manage so I can complain. I was told someone will contact you in 5 days, by then I will have many emails, and some will be important. If only we could speak to someone who you can understand, as they talk so fast and you just cant understand a word they say. I will just have to phone tomorrow and hopefully get it sorted, but I don’t hold much hope, wonder if I will get a refund for being over charged, let’s hear others comments, why do we pay all this money and get such terrible service, something has to change.Solved3.3KViews0likes9Comments