They have messed up my emails yet again
I phoned up today as I could not get into my Virginmedia emails,I spoke to a foreign man and said to him, do not reset my password or I will loose access to all my email accounts. I personally don’t think he knew what he was doing, as such I have no access to any of my accounts now. I have been trying for hours, can’t generate a new password, he gave me a temporary one, to an account that I never use. Now can’t even change my password just won’t let me. What do you do, now am in a complete mess, can’t even get back into the one he used. This is the worst service I have had, am going to the Ombudsman as just not good enough, they now taking £83.77 a month for standard package, and I never get a bill, want to try and reduce cost, but it’s all hopeless. I said I want to speak to a supervisor or senior manage so I can complain. I was told someone will contact you in 5 days, by then I will have many emails, and some will be important. If only we could speak to someone who you can understand, as they talk so fast and you just cant understand a word they say. I will just have to phone tomorrow and hopefully get it sorted, but I don’t hold much hope, wonder if I will get a refund for being over charged, let’s hear others comments, why do we pay all this money and get such terrible service, something has to change.
I know what you mean about ringing what are laughingly called Virgin's 'CustomerServices'! It seems to come from India or some country like it. Like you say, people talk so fast, you can't understand them. When you attempt to explain, they interrupt because they think they know what you're going to say. But they don't. You then have to tell them to please let you finish! Then they don't know what YOU mean either! You end up just going round in circles. I don't phone now unless it is something really serious that I can't find out about online; usually because my online service is down anyway! However, I noticed I couldn't get into my other Virgin e-mails yesterday either. I could get into my main account, but not the ones that I have access to from my main account. They all had small triangles next to them, which I took to mean they had errors! So I just left it until today and apart from the fact that the sign-in page took an age to load, the e-mail itself, including the extra ones added to it, were fine. I didn't have to strain my eyes looking for stuff like bridges, bikes and cars in their god-awful pictures either! However, I learnt my lesson the hard way re. Virgin Mail. I use Google now for my main e-mail account instead and use Virginh Mail as a back-up. Google send them all onto Virgin. Virgin Mail just isn't reliable enough. I did hear a rumour that Virgin is phasing out their e-mail service. I don't know if there is any truth in it though, but I wouldn't be surprised. You should negotiate a new contract Virgin if yo0u are out of contract now. You'll probably get them to bring your price down. It seems you're paying an awful lot for just the basic 'Package'! You're basically only leasing your V6 box from them for channels you can get on Freeview (and probably more) anyway. It's the convenience of being able to record and stream programmes you're paying for really.