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Virgin Not Applying Volt Speed Boost

P7E--
Tuning in

Hello,

I renewed my contact to Volt M500 Broadband having been informed on the phone "They submitted a form to get volt applied", thereby getting the upgrade to gigabyte broadband. Unfortunately I haven't received the upgrade on virgin media but have got it on my O2 contact; see screenshots below. This isn't a WiFi issue as I use Cat 8 Ethernet throughout my setup.

Is there a method of getting this applied without having to sit on the phone and argue it for a protracted period?

Thank you

Paid forPaid for

 

Not getting speed increaseNot getting speed increase

 

5 REPLIES 5

Cardiffman282
Super solver

You are getting what you paid for. Volt M500 is just that. 

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Agreed and there is the issue. I'm expecting the volt increase to 1GB as suggested below,

Screenshot 2024-06-10 at 14.31.08.png

You only get one free speed boost under Volt. Any speed upgrade after that you pay for. 

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

Prior to this I paid for the 1GB so I've never received a speed boost. Is anyone from Virgin knocking around to answer. Is it really the case this is not reapplied when a new legal contract is signed?

HI @P7E-- 

Thanks for posting and welcome back to the community.

I'll send you a PM now to assist further.

John_GS
Forum Team


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