on 10-06-2024 13:09
Hello,
I renewed my contact to Volt M500 Broadband having been informed on the phone "They submitted a form to get volt applied", thereby getting the upgrade to gigabyte broadband. Unfortunately I haven't received the upgrade on virgin media but have got it on my O2 contact; see screenshots below. This isn't a WiFi issue as I use Cat 8 Ethernet throughout my setup.
Is there a method of getting this applied without having to sit on the phone and argue it for a protracted period?
Thank you
Paid for
Not getting speed increase
on 10-06-2024 13:23
on 10-06-2024 14:32
Agreed and there is the issue. I'm expecting the volt increase to 1GB as suggested below,
on 10-06-2024 14:49
on 10-06-2024 14:56
Prior to this I paid for the 1GB so I've never received a speed boost. Is anyone from Virgin knocking around to answer. Is it really the case this is not reapplied when a new legal contract is signed?
on 13-06-2024 11:06
HI @P7E--
Thanks for posting and welcome back to the community.
I'll send you a PM now to assist further.
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