Virgin Not Applying Volt Speed Boost

[P7E--]

Hello,

I renewed my contact to Volt M500 Broadband having been informed on the phone "They submitted a form to get volt applied", thereby getting the upgrade to gigabyte broadband. Unfortunately I haven't received the upgrade on virgin media but have got it on my O2 contact; see screenshots below. This isn't a WiFi issue as I use Cat 8 Ethernet throughout my setup.

Is there a method of getting this applied without having to sit on the phone and argue it for a protracted period?

Thank you

Paid for

Not getting speed increase

[Cardiffman282]

You are getting what you paid for. Volt M500 is just that. 

[P7E--]

Agreed and there is the issue. I'm expecting the volt increase to 1GB as suggested below,

[Cardiffman282]

You only get one free speed boost under Volt. Any speed upgrade after that you pay for. 

[P7E--]

Prior to this I paid for the 1GB so I've never received a speed boost. Is anyone from Virgin knocking around to answer. Is it really the case this is not reapplied when a new legal contract is signed?

[John_GS]

HI @P7E-- 

Thanks for posting and welcome back to the community.

I'll send you a PM now to assist further.