Volt Benefits

[Tommy94]

Joined virgin in my name on 11th June. Volt benefits already active on my o2 but no speed boost on broadband yet can anyone from Virgin look in to this for me please?

[Carley_S]

Hi @Tommy94 

Welcome to the community forums

Sorry to hear your volt benefits are not showing on your Virgin Media speeds. Once added through your O2 account, this should take 14 days to appear at our side. We can look into this further for you if you're still not seeing this change on your account, please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down. 
 

[Carley_S]

Thank you for joining us on private message @Tommy94 
Glad we've been able to get this request for you today. 

If you believe the issue to be resolved you can mark the thread as resolved by clicking the helpful answer given and this will show anyone else having issue that an answer was given and direct them to the post, alternatively you can just like or 'kudos' the post if it helped you. 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).