Volt Benefits not yet received

Hi, I became a Virgin Media broadband customer on 30th July, with an existing O2 pay monthly contract. My O2 double data benefit was provided very quickly, and I read I should wait 14 days for the Virgin side of things to come into effect. I was out of the country at the 14 day mark so did not chase but now I need to have these activated so I can utilise the WiFi pods and have higher speeds in my office to enable me to work from home. Please can a VM rep PM me on this as I see others have had the same issue and the same resolution? Many thanks