Signed up for a new virgin contract(volt mega bundle) which includes a sim card on the 22nd of July & never received my sim card. Spoke to virgin media today, who are now saying it never included an o2 sim and keep disconnecting the online chat. I ...
Like many others here I joined Virgin media (june 24 ) and have a broadband package along with a new o2 mobile contract. I’m getting the double data package on o2 but my fibre speed has not been doubled Every time I select get ‘volt benefits’ in the...
Hi there can one of you’re team let me know when, I will get my speed upgrade, as I on M500 and got told that as I’m with O2 I will get a speed upgrade to 1gb in 14 days it’s 4 weeks now and still not got it, any help would be helpful
I'm on a heavily discounted Ultimate Volt Bundle. My promotions & discounts end on 9th August.My latest bill is dated 30th July 2024 (money to be debited from my bank account on 15th August).But the promotions & discounts have dramatically reduced. T...
Exactly the same problem and exactly same response from Virgin. I’ve had to cancel my direct debit as they aren’t providing credits and the bill is wrong every month. Been going on for 6 months now.
Despite several phone calls and using the online complaint registration my complaint has not been raised. It's almost as if Virgin don't want you to complain. My next step will be to contact OFGEM as they seem unaware that Virgin are juking the compl...
I'm currently on a Gig 1 Volt package, with Talk More Anytime, Maxit TV, and (apparently) a mobile SIM although I've never had a mobile SIM (I'm with EE for my mobile contract). I've been out of contract since May, and I don't need the landline or th...
Hi, I joined Virgin media in early June and have a broadband package along with an o2 mobile contract. I’m getting the double data over at o2 but my internet speed has not been doubled yet by virgin. Every time I select get ‘volt benefits’ in the vir...
In May 2022 I renewed my contract for a new 18 month contract and took advantage of a Volt O2 SIM and free broadband upgrade. This would have been due to expire in November 2023In March 2023 I renewed my Virgin contract early because I had another go...
Have a Virgin media HUB 4 - Was wondering if anyone knew what speeds i should be seeing as on this Gig1 Fibre Broadband & i don't think i've ever really sussed it out or looked at it. Won't lie....i'm not too clued up on mbps etc.We have a house wher...
