Volt 1GB boost not active

[CassisGrey]

Hi,

Ive had my new virgin broadband for over a month now and the promised speed boost to 1GB has not occured despite having an O2 phone registered at same address with a family member. (Both exact address on both accounts) Please can someone assist me with getting this activated? 

Thanks 

[David_Bn]

Thanks for reaching out to us @CassisGrey, and a very warm welcome to our Community Forums!

Sorry to hear of the Volt benefits seemingly not being added on your Virgin Media account.

I'd be happy to take a closer look into this one for you, check out the envelope in the top right hand corner for a private message from me

Thanks,

David_Bn