Forum Discussion

SacredBicycle's avatar
SacredBicycle
Tuning in
14 days ago
Solved

Volt boost speed upgrade

Hi,

I recently joined VM and have just had my broadband account upgraded from M350 to M500 by the O2 Volt boost

All is good on O2 

VM however is showing as upgraded but the speed has not increased when testing

Looking through the forums most are saying it is an instant speed upgrade, others are saying it could take up to 14 days.

Not a massive issue, as it is working fine, I would just like to set my expectations before contacting VM 

Anyone else had the same?

volt boost
    • Daniel_Et's avatar
      Daniel_Et
      Forum Team
      14 days ago

      Hi SacredBicycle 👋 Thank you for your posts and welcome to the Virgin Media Community 😀

      The first screenshot posted would definitely indicate that the Volt speed boost has been applied.

      This is backed up by the second screenshot posted, which is showing a download speed (350.45 Mbps) higher than the minimum guaranteed download speed for the M500 package (258 Mbps).

      Information on our estimated fibre broadband speeds can be found here. 

      Just to confirm, are you testing your speed on a wireless or hard wired connection? If a wireless connection, you should expect to see a higher speed when testing on a hard wired connection.

      Please pop back to us at your earliest convenience.

      Regards,
      Daniel

  • SacredBicycle's avatar
    SacredBicycle
    Tuning in
    14 days ago

    Hi Daniel,

    The speed is from my desktop wired computer, it is the same speed as it was before the 'upgrade'. Basically unchanged.

    When testing directly from my router I am getting 386/39.3MB which has been pretty constant since install +/- 3MB

    Like I said no biggie, the speed is pretty good tbh, just no much point in 'upgrading' my speed if in fact it falls within the 'Minimum Guaranteed Download Speed'

      • Lee_R's avatar
        Lee_R
        Forum Team
        13 days ago

        Hi SacredBicycle thanks for getting back to us.

        So that I can take a look and ensure your boost was indeed actioned from our side, I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

        Regards

        Lee_R

    • Kath_P's avatar
      Kath_P
      Forum Team
      7 days ago

      Hi SacredBicycle, 

      Thanks for coming back to us to update the thread. We're happy to hear things are resolved for you now. 

      If you have any further issues, pop back and let us know so we can help further. 

      Many thanks,