Security certificate error message

[birdiegirl1234]

My mum has just got a v6 box and is unable to view any apps she gets a security certificate message.  Scrolling through all the boards I see a number of people had this issue about 3 weeks ago.  Anyone got any ideas on how to fix? 

[Tipsytel]

I dont know? How can i tell? I have 3 boxes ? 

[PattyS70]

Had same issue all sorted now

[Matthew_ML]

Hey SL46, Thank you for reaching out and I am sorry to hear you are having this issues.

Apologies for the TV App issues and inconvenience caused. We're aware of the problem and the team are working hard to fully resolve this as quickly as possible.

[Dave6018]

Do what I did: get rid of Virgin TV and switch to Sky Stream. It was the best job the Virgin Media retention team has done. Every show has the option of starting from the beginning, the apps are flawless, and I even had it working on a 4G connection.

[mattyoung1967]

Just started getting same error here too. Replying to keep in the loop of any fix.

[Steveo1914]

Had a replacement v6 box installed today the box has a permanent orange light on the front and no access to the apps because of the known security message. Virgin tech helpline no use as usual 

[eejitboy]

Getting same message when trying to access apps catch up on demand etc. Had issues last night and this morning. TV wouldn't even start up. Works now but not as stated. Do you just need to wait for a fix? 

[newapollo]

This may be related to the current issue showing under https://www.virginmedia.com/help/service-status 

The apps are working on my 360 box, although the service status suggests "we hope to fix this by 4pm 2nd March" it may still be borked in some areas/regions, so it would be helpful if forum users gave an indication of where they live which would be helpful for forum staff eg  Leeds West Yorkshire, or Birmingham, Liverpool etc

[eae]

Same here, V6 box, in Cardiff. Website says there are engineers working to fix the problem. Fingers crossed.

[mattyoung1967]

Thanks for this. Is showing a fault in my area too.