Move 360 mini box to another room

[Justabod]

Hello All,

We have swapped bedrooms and need to get the 360 mini box moved to the new bedroom. I've called CS but they didn't seem to understand what I wanted or how to help me.

Can anyone advise what terms I should use to get this booked in please or if there is an alternative way to get this booked in? I know there will be a charge but my experience with VM CS was so frustrating, perhaps the agent was having a bad day.

Any advice would be greatly appreciated, thank you.

[newapollo · Accepted solution]

Hi @Justabod 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require. 

You would need to speak to faults (option 2 when dialling 150 from  a VM landline or 0345 454 1111 from any other phone. 

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Just advise them that you've moved the 360 box to another room and you need a new coaxial point placing in the new location.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

EDIT - Just to add, providing you can connect the 360 box to the VM internet in the new bedroom then you shouold still be able to watch on demand/catch up and apps prior to getting the coaxial point installed for the live TV.  In the meantime you could record a program on the main working box and then watch it via recordings (so it's not quiet live) in the new bedroom.

[David_Bn]

Thanks for reaching out to us @Justabod, and welcome back to our Community Forums!

We'd be more than happy to have this booked in for you - check out the envelope in the top right hand corner for a private message from me

Thanks,

David_Bn

[David_Bn]

Thanks for working with me via private message @Justabod, and I'm pleased we've been able to have this booked in for you.

Do feel free to come back to us to confirm when the request is visited and if there's anything further issues, we'll be on hand to offer you further assistance.

Thanks,

David_Bn

[tomhodson2016]

Hello I have the same issue as the author could I please have the same request booked in?

kind regards 

[Arissa_H]

Hi Tomhodson2016 👋🏼.

Thank you for posting, welcoming you onto our community forum 😊.

Just to confirm you are wanting to move your 360 mini box to another room?

Let us know what you are after and we will do our best to help. 

[Katrinayemi]

Hi, 

Please are you able to assist with moving a tivo box or 360 mini box moved to a new bedroom.

Been told a coaxial point needs to be installed in the new bedroom.

Thanking you in advance.

Katrinayemi

[Kath_P]

Hi Katrinayemi, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

This is certainly something we can arrange for you. There is a £25 charge for this and it will be added to your next bill. 

I will need to confirm some information with you to pass security. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

[Gazza24]

Hi there,  have a 2nd 360 box in upstairs bedroom that would like to be relocated to downstairs conservatory . How easy is this to book in (£25) and would the new cable enter via outside wall . Thanks 

[Robert_P]

Hi Gazza24

Thanks for posting on the forums in regards to moving one of your upstairs 360 boxes, we're happy to help via the forums and welcome to the community!

As you have already mentioned in your post, this is classed as a non fault call out and charged at £25 which would be added to your next bill. I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.