Arissa_H
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Re: E-mail / login tied to old account, can it be updated?
Hi Showboat 👋. Thank you for posting and welcoming you onto our community forum 🤗 Sorry to see you're having issues with your email and login 😞 We'll have a closer look and investigate into this by private messaging (PM) you.3.4KViews0likes0CommentsRe: Please close my ntlworld email account
Hi Northwest99 👋🏼. Thank you for posting and welcoming you onto our community forum ☺. Sorry to see you are having issues with your NTL email and feel it has been compromised ☹. Please can you elaborate what happens when you try to access your NTL email? Are you able to reset your password?1KViews0likes0CommentsRe: Please close my ntlworld email account
Hi Rosiesmith30 👋🏼. Thank you for posting, welcoming you onto the community forum☺. Sorry to see you are having issues with your NTL email address ☹. I will investigate this for you 🧐, I will have to send you a private message. Please watch out for the envelope ✉.1KViews0likes0CommentsRe: Can't renew my Broadband contract
Hi Rachpid 👋🏼. Thank you for posting and welcoming you back onto the community forum ☺. Sorry to see your renewal deal link is not working ☹. Are you receiving any error messages at all or is it just redirecting you to price increase page? Have you tried clicking the link thorough the app or your online account?353Views0likes0CommentsRe: Android devices wont send emails
Hi Steve3961uk 👋🏼. Thank you for posting, welcoming you back onto the community forum ☺. Sorry to see you are having to change your password several times due to the 2 stage verification ☹. After you change your password are you able to access your emails? Does it show any error messages at all whilst you are doing this? The 2 stage verification is there to keep everyone safe and is provided by most of the companies now, to protect your data online and ensure everyone's safety online.654Views0likes0CommentsRe: Virgin not honouring new contract
Hi Libbyshuss 👋🏼. Thank you for posting and welcoming you onto the community forum ☺. Sorry to see there has seem to be some confusion regarding your package ☹. I will further investigate this matter and take a closer look for you. Please watch out for the envelope ✉.293Views0likes0CommentsRe: Composing, forwarding, replying etc. not working for months on desktop
Thank you for coming back to us Karyn1☺. Sorry to see it is showing a small circle with a line through ☹. Let me further investigate this matter 🧐. I will have to private message you. Please watch out for the envelope ✉.383Views0likes0CommentsRe: Connect App cannot find hub
Hi Ianp1965 👋🏼. Thank you for posting, welcoming you back onto the community forum ☺. Sorry to see the connect app is not finding your hub ☹. Have you tried doing a reset on your hub and then seeing if it appears on your app? Are you able to see everything else as normal on the app? Let us know we will do our best to help you from here.458Views0likes0Comments