31-10-2023 23:44 - edited 31-10-2023 23:46
Since renewing my contract 2 weeks ago I can no longer access the TV Control app and I can’t find a solution on previous posts
I have deleted the app and reinstalled
‘No valid TV Control account found
You have signed in successfully, but no valid TV account can be found. This may be because your account has not been set yet, or your account may have been suspended.’
Answered! Go to Answer
on 03-11-2023 15:04
Hi plantlover
i totally agree, I think it is something their end rather than ours
on 02-11-2023 08:24
Hey nikcalam, thank you for reaching out and a warm welcome to the community I am sorry to hear about this.
Please can you just double check your device and phone is fully updated to the latest software for
me, once this has been done this should work okay for you.
Cheers
Matt - Forum Team
New around here?
on 02-11-2023 20:49
Hi Matt
When you say phone and device - what is the device please?
on 02-11-2023 20:51
And why would it not work after renewing my contract?
———————
When you say phone and device - what is the device please?
02-11-2023 23:35 - edited 02-11-2023 23:35
And the message does say my account may have been suspended:
‘This may be because your account has not been set yet, or your account may have been suspended.’
——————————-
And why would it not work after renewing my contract?
———————
When you say phone and device - what is the device please?
on 03-11-2023 14:53
Hello nikcalam, you are not alone I do have the exact identical problem and am also disconcerted by messages about not having a valid TV account. Currently they are just trying to rule out that this isn’t a problem with something at our end (which it clearly is not) before we finally reach the position that this is something that needs sorting their end. I’m confident it will get sorted, but it does seem to take a long time getting there…
on 03-11-2023 15:04
Hi plantlover
i totally agree, I think it is something their end rather than ours
on 04-11-2023 15:29
Hi @nikcalam and @plantlover
What devices are you using the app on please?
Best wishes.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 04-11-2023 15:34
Well I’m using an iPhone 12 and an iPad, both using the latest iOS software. Both devices were working fine with the TV control before I renewed my contract.
on 05-11-2023 10:58
iPhone 11