plantlover
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Re: TV control app not working after renewing contract
I have also changed my passwords as instructed, but it has made no difference, the same error message still appears after reinstalling the app again and using the new password. I think an IT ticket will be required and hope that at an individual level something can be achieved to rectify the situation.1.6KViews0likes1CommentRe: TV control app not working after renewing contract
I should add that the answer was helpful in acknowledging the problem but that it is NOT a solution. I should also add that all my software is fully up to date, I really don’t think there is anything further I can do from my end to remedy the situation and hope that the problem can be further explored as I definitely do have a valid TV contract and I have always found the app to be very useful. Hoping you will be able to help further… l1.7KViews0likes2CommentsTV control app not working after renewing contract
I renewed my Virgin contract last Wednesday. Subsequently I have lost the use of the TV control app on both iPad and iPhone. It gives the error message that I have signed in successfully but no valid TV account can be found. VM confirm the new contract has been set up and it shows on my Virgin media. In relation to the fault they only suggest reinstalling the app. This does not solve the problem. I have 2 V6 boxes and declined 360upgrade at renewal. Can anyone suggest the way forward now to get the app back working again?Solved2.4KViews1like15Comments
