"Free" Netflix with Stream Box

[scash5]

I agreed a new UK contract in January 2024 with Stream Box and M250. The sales advisor could not discount further but offered "free" Netflix which is clearly stated on my contract summary sheet. Having only just checked our account, we do not have Netflix added and just called retensions who advise we should not have been offered "free" Netflix and we can only benefit from a 10% Netflix discount. I assume this is clear mis-selling by Virgin Media and hope one of their team can reach out to me before we take further action or cancel. 

[Ashleigh_C]

Hi there @scash5 

Thank you so much for your post and welcome to the community forums, it's great to have you back. 

I am so sorry that you have faced this issue with your bill, I would be more than happy to look into this with you via a private message to see what we can do to sort this! 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.