Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 38 replies
  • 7 kudos

Can’t access Neflix

Since moving house on 27 February i am still unable to access Netflix which is included in my package.  I have reported it twice and have been told this is due to a quirk in the system and would be sorted around 8 April.  We still have no Netflix and...

JP872 by Joining in
  • 1 replies
  • 0 kudos

No welcome email or account number

I have recently signed up for fibre broadband via door sales, the external work has been completed and my set up date is the 18th.I have not received any emails and therefore have no account number and cannot set up my online account.Any help getting...

RyeRye by Joining in
  • 1 replies
  • 0 kudos

New contract

Hi, I’m trying to get a new contract offer price, at the moment I’m looking at a spinning virgin logo buffering for 15 minutes after refreshing a couple of times and getting the same, I’m guessing I’m not going to get through to a page/ really...

Kennewby by Up to speed
  • 23 replies
  • 2 kudos

New contract not implemented

Hi, I agreed a new contract with outbound retentions on 9th March 2024. Today 9th April my services have been disconnected. I called VM to ask why this has happened and was told that the new contract i had agreed with outbound had not been pushed thr...

rickd121 by Joining in
  • 7 replies
  • 0 kudos

Call not recorded

I tried to cancel my contract with Virgin in feb. Was offered a very good deal to stay so accepted. Changes made were different to what was agreed on call but apparently the call was not recorded. Anyone else have this issue? 

Kazlou27 by Joining in
  • 2 replies
  • 0 kudos

Netflix activation via new improved contract

One of the VM salesforce cold called to offer me a new package back in mid January.  This is a frequent occurence and I usually decline.  However, we were about to move out of our property for 9 months whilst carrying out building works and therefore...

Jamie_R by On our wavelength
  • 11 replies
  • 0 kudos