what is my area code?
i am trying to set up account. i do not know my area code. i am currently using virgin media internet. my postal address is bt499qn and i am in northern ireland, limavady, county londonderry.
Forum Posts
Re: Virgin Media "Dumped" Me Without Warning – An Identity Theft Nightmare!
Hi - can you contact me on [MOD EDIT: Personal info removed] i have had a nightmare over the last few years with virgin - I have been to the ombudmans which found that virgin did not deal with the fraud on my account properly - I’ve been to t...
Resolved! Trying to Charge for WIFI PODS
I have had VM installed and had a blind spot, after some tooing and froing with the team at VM they agreed to send me a pod free of charge. I have tried it and it will not work, talked with technical and they said because i have had to split the 2.4 ...
Broadband charges
Hi I have just signed up to virgin broadband at £29.99 per month 256m now when all the contracts came through it now says it will cost £ 60.0 per month how is this possible to advertise one charge and then double it the debit order also says £60.00 c...
Resolved! Can't disable Marketing consent
Whenever I untick the "Sounds good! Keep me up to date" box under marketing consent and click "Save Changes", the webpage gives me the error. "Sorry the changes you made were not saved, please try again later.".I just want to stop the marketing calls...
Netflix standard
I signed up for an upgrade to Mega TV two weeks ago which includes Netflix standard. I have not received a Netflix activation e-mail and have checked my spam e-mails. When I go into my Virgin Media account, it does not show the upgrade although the c...
Tried to cancel, tried to pause
So I’m getting a bit sick of this now. I moved to a new flat where Virgin wasn’t available. So I rang up and cancelled. A month later I was charged for another month £48. I rang up and cancelled again, person on the phone didn’t acknowledge id alread...
Resolved! TNT Sports
Hello,I have just upgraded my broadband speed from 350 to 500Mb. That required starting a new 18 months contract. At no point did it tell me my TV package would be affected. I received an email a while ago saying that TNT would be removed because I h...
Contract Renewal Problems
My contract came up for renewal and I was offered via a link to "renew". To me that meant renewing the package I already had and the same elements as before (at a lower monthly cost as quoted) which included TNT Sports. I then had an email saying tha...
New install- how soon can you upgrade the package?
Hi folks,I had a new install on Saturday and all went smoothly. I was told it was a 500mb connection by the rep who called at the door when i signed up for VM, but now having checked my contract its 350.How soon can you upgrade the line? I assume its...
