2 weeks ago
I upgraded to the 1GB mega bundle in march 2024, following and email from VM duly signed up for Netflix not realising that I would be charged for the service, I received another email from VM on 3 April 2024 to say that my Netflix account has been cancelled and I couldn't use VM to pay for it. Went onto the Netflix account page and cancelled my account and received a conformation email by return the same day 5/4/2024. just had my new VM bill come in and i am still being charged !0.99 for Netflix. This is despite VM saying I couldn't pay via VM.
any chance some one can help with this as the offshore help centre Cant seem to be able to help.
2 weeks ago
Hi @preston46
Welcome back to the community forums
Sorry to hear that you're having issues with being charged for Netflix.
When you go onto Netflix, do you see any profiles still showing at all, or is it asking you to sign up.
If you see any profiles are you able to go into the profile at all and delete it and cancel the subscription through Netflix at all?
a week ago
Hi Carley, I just logged into my Netflix account and it says, Your membership will be cancelled at the end of your current billing period on 30 April 2024, It also says billed through virgin media,
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a week ago
Thanks for the update on this, @preston46, if you wish to get further confirmation on this we would need to discuss in a private message. I sha;; drop your a private message should you wish to act upon it 😀.
Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina