wish to cancel my NETFLIX subscription with VM

[hemelvirgin]

hi,

is it possible to cancel netflix on-line or do i have to go through customer services nightmare ?.

thanks

[Stephen93]

Just log onto Netflix on a web browser, click on your account, you can cancel it that way, don’t think VM can you it for you

[Ilyas_Y]

Hey there @hemelvirgin Thanks for reaching out to us on the Virgin Media forums. 👋🏼

Do you have Netflix as part of your bundle - i.e. the premium add on for Netflix?
Or do you have Netflix added on to your Virgin Media bill?

Let us know which one it is so we can assist. 🧾

Kind regards,
Ilyas.
 

[hemelvirgin]

hi, nope can't do it that way, have tried

[hemelvirgin]

hi, yes i have the added premium Netflix added onto my vm account

[hemelvirgin]

Hi, finally understood i have changed netflix plan from premium to standard . standard is included with my vm account. so will not be paying the extra £5 a month

[hemelvirgin]

hi stephen93 you were correct i changed my plan from premium to standard saving £5 on my vm account

[Daniel_Et]

Hi @hemelvirgin, thank you for your response.

Just to clarify, are you happy that this issue is now resolved?

Please pop back to us at your earliest convenience.

Regards,
Daniel