power level

[graham1705]

hi keep getting cut off my downstream power levels look a little high some said 0 be best 

hub 5 in modem mode 1gb with 3x tv boxes

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	9.1	39	QAM 256	25
2	139000000	9	39	QAM 256	1
3	147000000	8.8	39	QAM 256	2
4	155000000	8.7	39	QAM 256	3
5	163000000	8.7	39	QAM 256	4
6	171000000	8.5	39	QAM 256	5
7	179000000	8.2	39	QAM 256	6
8	187000000	8.1	39	QAM 256	7
9	195000000	8.2	39	QAM 256	8
10	203000000	8.3	39	QAM 256	9
11	211000000	8.4	39	QAM 256	10
12	219000000	8.3	39	QAM 256	11
13	227000000	8.3	39	QAM 256	12
14	235000000	8	39	QAM 256	13
15	243000000	8	39	QAM 256	14
16	251000000	7.8	39	QAM 256	15
17	259000000	7.6	39	QAM 256	16
18	267000000	7.5	39	QAM 256	17
19	275000000	7.3	39	QAM 256	18
20	283000000	7.4	39	QAM 256	19
21	291000000	7.2	39	QAM 256	20
22	299000000	7.3	39	QAM 256	21
23	307000000	7.9	39	QAM 256	22
24	315000000	8.3	39	QAM 256	23
25	323000000	8.9	39	QAM 256	24
26	339000000	9.5	39	QAM 256	26
27	347000000	9.7	39	QAM 256	27
28	355000000	9.7	39	QAM 256	28
29	363000000	10	39	QAM 256	29
30	371000000	10.1	39	QAM 256	30
31	379000000	10.2	40	QAM 256	31

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	39	185756	7534
2	Locked	39	406097	8942
3	Locked	39	689450	13127
4	Locked	39	572993	12961
5	Locked	39	670247	15338
6	Locked	39	462995	12219
7	Locked	39	81650	11337
8	Locked	39	70756	10254
9	Locked	39	59185	9701
10	Locked	39	54301	9261
11	Locked	39	9009	8709
12	Locked	39	48683	8382
13	Locked	39	11107	8942
14	Locked	39	8805	7622
15	Locked	39	6074	7524
16	Locked	39	6155	8287
17	Locked	39	38296	6693
18	Locked	39	77330	9225
19	Locked	39	5831	7825
20	Locked	39	5523	5791
21	Locked	39	30478	732
22	Locked	39	1942	2525
23	Locked	39	30679	6838
24	Locked	39	12672	7719
25	Locked	39	5005	5588
26	Locked	39	5133	5608
27	Locked	39	7451	5428
28	Locked	39	10450	5164
29	Locked	39	5992	4945
30	Locked	39	4454	4781
31	Locked	40	4531	4510

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

94

4K

1840

QAM 4096

1108

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

159

Locked

41

8.1

1170166687

2475

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	44	5120	QAM 64	1
1	43100000	44	5120	QAM 64	2
2	36600000	44	5120	QAM 64	3
3	30100000	44	5120	QAM 64	4
4	23600000	43.8	5120	QAM 64	5

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	29	25	0
1	ATDMA	0	29	29	0
2	ATDMA	0	29	16	0
3	ATDMA	0	29	18	0
4	ATDMA	0	29	34	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

6

10

37.5

2K

QAM 256

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

6

OFDMA

200

74000000

6

0

[graham1705]

Network Log

Time Priority Description

27-02-2024 11:28:43	notice	GUI Login Status - Login Success from LAN interface
27-02-2024 11:02:09	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-02-2024 11:02:09	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-02-2024 10:11:31	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-02-2024 10:11:31	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-02-2024 09:04:11	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-02-2024 09:04:11	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-02-2024 09:02:05	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-02-2024 09:01:10	critical	16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-02-2024 09:01:10	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-02-2024 09:01:10	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-02-2024 09:00:54	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-02-2024 09:00:54	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-02-2024 08:58:49	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-02-2024 08:58:28	notice	REGISTRATION COMPLETE - Waiting for Operational status
27-02-2024 08:58:21	warning	REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-02-2024 08:58:21	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-02-2024 08:58:21	warning	Dynamic Range Window violation
27-02-2024 08:58:15	notice	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-02-2024 08:58:14	notice	TLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-02-2024 08:58:12	warning	DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-02-2024 08:58:10	notice	Honoring MDD; IP provisioning mode = IPv4
27-02-2024 08:58:01	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-02-2024 08:57:56	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-02-2024 08:57:48	critical	DHCP FAILED - Request sent, No response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-02-2024 08:57:17	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-02-2024 08:57:16	critical	DHCP FAILED - Request sent, No response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-02-2024 08:57:09	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-02-2024 08:57:00	critical	DHCP FAILED - Request sent, No response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-02-2024 08:56:50	notice	Honoring MDD; IP provisioning mode = IPv4
27-02-2024 08:56:38	warning	ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-02-2024 08:56:35	warning	MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-02-2024 08:56:34	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-02-2024 21:29:24	notice	GUI Login Status - Login Success from LAN interface
26-02-2024 18:47:48	notice	GUI Login Status - Login Success from LAN interface
26-02-2024 10:53:45	notice	GUI Login Status - Login Success from LAN interface
25-02-2024 19:21:51	notice	GUI Login Status - Login Success from LAN interface
25-02-2024 17:26:05	notice	GUI Login Status - Login Success from LAN interface
25-02-2024 12:46:33	notice	GUI Login Status - Login Success from LAN interfa

[graham1705]

[legacy1]

Their are T# Timeouts no matter in modem mode or router mode its going to be a problem. 

[Alex_RM]

Hi graham1705,

Thanks for posting and sorry to hear you're having some connection issues.

I've had a look at things from our side, and can see you're affected by an area SNR issue. Engineers are on site working to fix this but you may experience an intermittent service in the meantime.

the current estimated fix time is set to 04 MAR 2024 15:35.

Alex_Rm

[graham1705]

thanks could you keep me updated with info please as on service page it says its all good

[David_Bn]

Good Afternoon @graham1705, hope you're keeping well.

Looking into the local area, there doesn't currently appear to be any local area issues at play.

Can you please provide us with an update on the status of your services?

Thanks,

David_Bn

[graham1705]

thanks service is a lot better now