ContributionsMost RecentMost LikesSolutionsRe: Promotional free gift not received. Thanks Luk69, So we can look at this for you in more details, I've popped you over a private message. Alex_Rm Re: Unable to access sites on internet Hi BrookSquare, Thanks for posting and welcome to our community 😊 How have things been since your post on Tuesday? Is this all websites you're unable to access? Are you using a wired or wireless connection? Have you rebooted the hub? Alex_Rm Re: Seeking Advice on Virgin Broadband Installation Hi JayWeb, There would be no charge for it 😊 Alex_Rm Re: Longer splitter cable required Thanks for getting back to us jak1513, So I can help, I've popped you over as private message to get a few more details from you. Alex_Rm Re: Hub 5 - Repeated "Cable Modem Reboot..." Issue Hi Longserpent, We've had a look at things from our side and can see you've been able to get in touch with us about this, if you do need help with anything else please let us know. Alex_Rm Re: No broadband after a power cut Hi Tinky201111, Thanks for posting and sorry to see you're having some issues with the connection, I've had a look at things from our side and can see you've been able to get in touch with us. If you do still need help with anything please let us know. Alex_Rm Re: Reduce number of rings Hi Duinshleibhe, Thanks for posting 😊 We can reduce the number of rings for you, I've popped you over a private message to get a few more details from you. Alex_Rm Re: Problems getting a number from Vonage ported to Virgin (4 months so far!) Hi claire-deaker, Thanks for posting and welcome to our community 😊 Sorry to hear you're having some issues with the number port, so I can get a few more details from you to check this, I've popped you over a private message. Alex_Rm Re: Introduce a friend £50 Hi Sylvia23, Thanks for posting and sorry to hear you're waiting on a refer a friend credit. This process is now done via Aklamio can you confirm if you followed the process in this link? Alex_Rm Re: I want to move virgin internet from house to garden office. Hi obtomhotmail, Thanks for posting 😊 It would be a £25 charge to move equipment, it would also be worth mentioning as goslow has said, this may affect the signal around the home. I've popped you over a private message to get a few more details from you. Alex_Rm