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Alex_RM

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Joined 10 years ago

9444 Posts92 Likes444 Solutions

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Re: New contract issues
Hi mikedlw, Thanks for posting and sorry to hear of the experience you've had. Package changes aren't something we do via this forum. However, so I can get a few more details from you I've popped you over a private message. Alex_Rm
8 days ago Place Managing Your Account - Cable
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Re: Renewal problems
HI Mroder, Thanks for posting, and sorry to hear you've had some trouble logging in online. You can also call the team on 150/ 0345 454 1111 and they'll be happy to go through options with you, package changes aren't something we do via this forum. Alex_Rm
8 days ago Place Managing Your Account - Cable
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Re: Kit Return
Hi WakeyDakey, thanks for posting 😊 It can take up to 10 working days for things to update on our side, can you confirm if this time frame has passed? Alex_Rm
8 days ago Place Managing Your Account - Cable
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Re: Cant login anymore
Hi ninjagranny, Thanks for posting and sorry for any confusion this may have caused. You can find help regarding why and how to set this up here Alex_Rm
8 days ago Place Managing Your Account - Cable
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Re: Unable to link Virgin Media account to Virgin media o2 ID
Hi Croft219, Thanks for posting and welcome to our community 😊 We're sorry you've had some trouble signing in, can you confirm if you've followed the advice here Alex_Rm
8 days ago Place Managing Your Account - Cable
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Re: Inconsistant Login Requirements
Hi RussMidd, Thanks for posting and sorry for any confusion this may have caused. You can find some help, and an explanation for this here Alex_Rm
8 days ago Place Managing Your Account - Cable
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Re: no email access
Thanks admin10, And just to confirm, you've been through all the steps here ? Alex_Rm
8 days ago Place Managing Your Account - Cable
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Re: Cannot change virgin02 login address
Thanks for confirming the steps you've been through Beharrold, So I can help further, I've popped you over a private message. Alex_Rm
8 days ago Place Managing Your Account - Cable
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Re: Final Bill!?
So we can help further Jane708, I've popped you over a private message. Alex_Rm
8 days ago Place Managing Your Account - Cable
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Re: Unable to link My virgin media account to VM O2 ID
Hi T95, Thanks for posting and welcome too our community 😊 Sorry to see you're having some issues with linking your account, So I can help I've popped you over a private message to get a few more details from you. Alex_Rm
9 days ago Place Managing Your Account - Cable
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