Alex_RM
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Re: Contract renewal
Hi Cocoboy-1, Thanks for posting, and welcome to our community 😊 Sorry to see you've had some issues getting in touch. Package changes aren't something we help with via this forum. If this is a new install, you can speak with the pre-install team on 0800 052 1734. If you're an existing customer, please reach out on 150/ 0345 454 1111. Alex_Rm17Views0likes0CommentsRe: Pre-installation nightmare!
Hi Wayne74, Thanks for posting, and sorry to hear you've had some install delays. It's not always possible to know if additional work is needed prior to the visit, we're sorry for any delays this causes. So I can take a closer look for you, I've popped you over a private message. Alex_Rm13Views0likes0CommentsRe: Intermittent Signal in Area with errors indicated in logs
Hi oracle57, Thanks for posting, and sorry to see you're still having some connection issues. I've had a look at things from our side, and looks like there's an issue that will need an engineer visit to resolve. I've popped you over a private message to get a few more details from you, so I can arrange this. Alex_Rm15Views1like0CommentsRe: broadband works fine but hub restarts constantly
Thanks for getting back to us Brendan123453, As we've mentioned earlier, we don't support any third-party equipment. We would need to run checks on our services in default settings to see if your disconnections are still occurring. If you are able to put the hub back into router mode, we can then support further. Alex_Rm9Views0likes0Comments