ContributionsMost RecentMost LikesSolutionsRe: Broadband bill overcharge Hi Sammy9, Thanks for posting, and sorry to hear you're waiting on an update to your complaint. So I can take a closer look I've popped you over a private message. Alex_Rm Re: Activate free netflix Hi ayes, Thanks for posting😊 Sorry to hear you're having some issues with your Netflix activation, so I can look into this I've popped you over a private message. Alex_Rm Re: Landline queries Hi PatDurban, So I can help with setting up ex-directory and checking your voicemail I've popped you over a private message. Alex_Rm Re: Red light on router permanently on Hi Demonsco, Thanks for posting, and sorry to hear you're having some hub issues, so I can take a closer look I've popped you over a private message. Alex_Rm Re: returned old hub but still receiving emails to return hub? Hi ewilburn, Thanks for posting, and welcome to our community 😊 So I can double check the equipment return for you, I've popped you over a private message. Alex_Rm Re: Dementia Care Home cancellation difficulty Hi DavidH21, Thanks for posting, and sorry to hear you've had some trouble contacting us to cancel the account. As newapollo has advised, we can ask additional security questions if you're unsure of the memorable word. Alternatively if you're able to access the online account, you can update the word there. So I can get a few more details from you, I've popped you over a private message. Alex_Rm Re: Email not working for a month - told it can't be fixed Hi emaildoesntwork, Thanks for posting, and welcome to our community 😊 Sorry to hear you're having some issues with the email account. So I can get a few more details from you, I've popped you over a private message. Alex_Rm Re: Virgin did not inform BT of cancellation Hi Jacek1, Thanks for posting, and welcome to our community 😊 Very sorry to hear there's been some confusion over your One Touch Switch. So I can get a few more details from you, I've popped you over a private message. Alex_Rm Re: Moving house and Virgin has started a new contract without my consent... Hi sc17686, Thanks for the update, so I can get a few more details from you I've popped you over a private message. Alex_Rm Re: Move box to different room Hi jovinderbila, Thanks for posting, and welcome to our community 😊 It would be £25 to move any equipment, if you're happy with this charge, we can go ahead and pop you over a private message. Alex_Rm