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Alex_RM

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Joined 11 years ago

9553 Posts99 Likes447 Solutions

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Re: Outstanding Balance
Hi sagewb, Thanks for posting, and welcome to our community 😊 Sorry for any confusion regarding the billing, I've popped you a private message so I can take a closer look. Alex_Rm
3 hours ago Place Managing Your Account - Cable
11Views
0likes
0Comments
Re: VM Connect app reset
Thanks for confirming PaulL3, So I can get a few more details from you, I've popped you over a private message. Alex_Rm
3 hours ago Place Networking and WiFi
4Views
0likes
0Comments
Re: Stream box issue
Hi Mario07, Thanks for posting, and welcome to our community 😊 Sorry to see you're having some issues with your Stream box, so I can get a few more details from you, I've popped you over a private message. Alex_Rm
4 hours ago Place Stream
4Views
0likes
0Comments
Re: Recordings disappearing after TV360 upgrade
Thanks for getting back to us Mjstone, So I can get a few more details from you, I've popped you over a private message. Alex_Rm
4 hours ago Place Virgin TV 360
7Views
0likes
0Comments
Re: Netflix Activation
Hi Lizzyb123, Thanks for posting, and welcome to our community 😊 Sorry to hear you're having some issues with Netflix, so I can help, I've popped you over a private message to get a few more details. Alex_Rm
6 hours ago Place Managing Your Account - Cable
19Views
0likes
0Comments
Re: TV no signal after I received the new remote 360
Hi LauraRovid, Thanks for posting, and welcome to our community 😊 Sorry to hear you've not been able resolve the issue with the remote. Has there been any change since you last posted? Just to confirm, you've been through the help here Alex_Rm
6 days ago Place Virgin TV 360
24Views
0likes
0Comments
Re: Exposed Cable - Outside my boundary
Hi simon9518, Thanks for posting, and welcome to our community 😊 So I can get a few more details regarding this, I've popped you over a private message. Alex_Rm
6 days ago Place QuickStart, set up and connections
34Views
0likes
0Comments
Re: 5 days no service!
Hi Clivi, Thanks for getting back to us, we're sorry for any delays in getting the cabling issue resolved. So I can take a closer look, I've popped you over a private message. Alex_Rm
6 days ago Place Networking and WiFi
2Views
0likes
0Comments
Re: Can't access additional e-mail accounts
Thanks help9989, so I can get a few more details from you, I've popped you over a private message. Alex_Rm
6 days ago Place Email
6Views
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0Comments
Re: My Virgin Media
Hi bjam91, Thanks for posting, and welcome to our community 😊 Sorry to hear you're having some issues signing in, are you getting this error only on the account settings page? Does a change of device have any effect? Alex_Rm
6 days ago Place Managing Your Account - Cable
9Views
0likes
0Comments