Regular discconnects and slow speeds on wifi and ethernet after upgrading to 1Gp. Any help apreciated

Question

3.0 Downstream channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1331000000-538QAM 2562521390000000.537QAM 256131470000000.238QAM 256241550000000.138QAM 256351630000000.537QAM 256461710000000.938QAM 25657179000000-1.438QAM 25668187000000-1.637QAM 25679195000000-1.738QAM 256810203000000-2.238QAM 256911211000000-2.538QAM 2561012219000000-2.838QAM 2561113227000000-3.438QAM 2561214235000000-3.837QAM 2561315243000000-4.437QAM 2561416251000000-5.237QAM 2561517259000000-5.437QAM 2561618267000000-538QAM 2561719275000000-4.838QAM 2561820283000000-4.638QAM 2561921291000000-4.638QAM 2562022299000000-4.738QAM 2562123307000000-4.838QAM 2562224315000000-4.838QAM 2562325323000000-538QAM 2562426339000000-4.938QAM 2562627347000000-5.138QAM 2562728355000000-5.838QAM 2562829363000000-6.438QAM 2562930371000000-7.137QAM 2563031379000000-7.437QAM 256313.0 Downstream channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1Locked382221082Locked372882573Locked3813593304Locked385912265Locked3710141826Locked3838804867Locked3834877088Locked3719951889Locked3819816710Locked3822112511Locked3821415412Locked3820816613Locked3822816214Locked3722815315Locked3726215616Locked3727410517Locked3727910418Locked382329719Locked3820115520Locked3818311621Locked3823110222Locked3821011923Locked3820611424Locked3820411525Locked3821216426Locked3820712327Locked3823113028Locked383048129Locked3850118430Locked376968131Locked37883913.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz) 33944K1840QAM 409611083.1 Downstream channelsChannel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile) 33Locked37-9.741891292873.0 Upstream channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 04960000047.35120QAM 16114310000046.85120QAM 16223660000046.55120QAM 16333010000046.35120QAM 164423600000465120QAM 1653.0 Upstream channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 0ATDMA00001ATDMA00002ATDMA00003ATDMA00104ATDMA00003.1 Upstream channelsChannel Channel Width (MHz) Power (dBmV) FFT Type Modulation 610.443.02KQAM 2563.1 Upstream channelsChannel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts 6OFDMA2087400000000Network LogTime Priority Description 08-05-2024 14:45:32noticeGUI Login Status - Login Success from LAN interface08-05-2024 14:18:24noticeGUI Login Status - Login Success from LAN interface08-05-2024 12:32:44noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;08-05-2024 11:45:15criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;08-05-2024 11:40:32warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;08-05-2024 09:21:18noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;08-05-2024 04:02:15noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;08-05-2024 02:58:27noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;08-05-2024 01:19:50warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;08-05-2024 00:50:50noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;08-05-2024 00:46:48warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;07-05-2024 21:47:28noticeREGISTRATION COMPLETE - Waiting for Operational status07-05-2024 21:47:24noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 12 13.;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;07-05-2024 21:47:19noticeDS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;07-05-2024 21:47:15noticeTLV-11 - unrecognized OID;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;07-05-2024 21:47:13warningDHCP WARNING - Non-critical field invalid in response ;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;07-05-2024 21:47:11noticeHonoring MDD; IP provisioning mode = IPv407-05-2024 21:47:01criticalCable Modem Reboot because of - HW or Power-On Reset07-05-2024 21:47:01criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;07-05-2024 21:16:31criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;07-05-2024 21:16:30criticalCable Modem Reboot because of - Reboot UI06-05-2024 10:32:57criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;06-05-2024 10:32:56criticalCable Modem Reboot because of - HW or Power-On Reset04-05-2024 11:46:56criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;04-05-2024 11:46:56critical16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;04-05-2024 11:46:56criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;04-05-2024 11:46:32criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;04-05-2024 11:45:53criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;04-05-2024 11:45:48criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;04-05-2024 11:44:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;04-05-2024 11:44:40critical16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;04-05-2024 11:44:40criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;04-05-2024 11:44:16criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx;CM-QOS=1.1;CM-VER=3.1;04-05-2024 11:43:50criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx;CM-QOS=1.1;CM-VER=3.1;

Client62 · Answer

Check 0800 561 0061 see if the automated number has a known fault for your street.

QAM 64 is the norm, here the 3.0 Upstream channels have all de-rated by 2 levels to QAM 16 usually this is a local noise issue :

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	47.3	5120	QAM 16	1
1	43100000	46.8	5120	QAM 16	2
2	36600000	46.5	5120	QAM 16	3
3	30100000	46.3	5120	QAM 16	4
4	23600000	46	5120	QAM 16	5

Client62 · Answer

3.1 Downstream power level is below the -7 to +7 dBmV preferred range.

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

33

Locked

37

-9.7

418912928

7

Martin_N · Answer

Hi Jaks79,
Thank you for your post. I'm very sorry to for any issues you're having with your service.&nbsp;
I have taken a look on our side and it looks as though an engineer visit is needed.&nbsp;
I will private message you now to confirm your details.&nbsp;
^Martin

Jaks79 · Answer

supplied my details... no reply yet?

Robert_P · Answer

Hello Jaks79
&nbsp;
Thanks for posting in regards to the connection issues experienced, we can see you are currently in discussion with my colleague. Please feel free to respond to them there.
&nbsp;
Rob&nbsp;

Forum Discussion

Regular discconnects and slow speeds on wifi and ethernet after upgrading to 1Gp. Any help apreciated

5 Replies

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1	331000000	-5	38	QAM 256	25
2	139000000	0.5	37	QAM 256	1
3	147000000	0.2	38	QAM 256	2
4	155000000	0.1	38	QAM 256	3
5	163000000	0.5	37	QAM 256	4
6	171000000	0.9	38	QAM 256	5
7	179000000	-1.4	38	QAM 256	6
8	187000000	-1.6	37	QAM 256	7
9	195000000	-1.7	38	QAM 256	8
10	203000000	-2.2	38	QAM 256	9
11	211000000	-2.5	38	QAM 256	10
12	219000000	-2.8	38	QAM 256	11
13	227000000	-3.4	38	QAM 256	12
14	235000000	-3.8	37	QAM 256	13
15	243000000	-4.4	37	QAM 256	14
16	251000000	-5.2	37	QAM 256	15
17	259000000	-5.4	37	QAM 256	16
18	267000000	-5	38	QAM 256	17
19	275000000	-4.8	38	QAM 256	18
20	283000000	-4.6	38	QAM 256	19
21	291000000	-4.6	38	QAM 256	20
22	299000000	-4.7	38	QAM 256	21
23	307000000	-4.8	38	QAM 256	22
24	315000000	-4.8	38	QAM 256	23
25	323000000	-5	38	QAM 256	24
26	339000000	-4.9	38	QAM 256	26
27	347000000	-5.1	38	QAM 256	27
28	355000000	-5.8	38	QAM 256	28
29	363000000	-6.4	38	QAM 256	29
30	371000000	-7.1	37	QAM 256	30
31	379000000	-7.4	37	QAM 256	31

08-05-2024 14:45:32	notice	GUI Login Status - Login Success from LAN interface
08-05-2024 14:18:24	notice	GUI Login Status - Login Success from LAN interface
08-05-2024 12:32:44	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
08-05-2024 11:45:15	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
08-05-2024 11:40:32	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
08-05-2024 09:21:18	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
08-05-2024 04:02:15	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
08-05-2024 02:58:27	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
08-05-2024 01:19:50	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
08-05-2024 00:50:50	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
08-05-2024 00:46:48	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
07-05-2024 21:47:28	notice	REGISTRATION COMPLETE - Waiting for Operational status
07-05-2024 21:47:24	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 12 13.;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
07-05-2024 21:47:19	notice	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
07-05-2024 21:47:15	notice	TLV-11 - unrecognized OID;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
07-05-2024 21:47:13	warning	DHCP WARNING - Non-critical field invalid in response ;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
07-05-2024 21:47:11	notice	Honoring MDD; IP provisioning mode = IPv4
07-05-2024 21:47:01	critical	Cable Modem Reboot because of - HW or Power-On Reset
07-05-2024 21:47:01	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
07-05-2024 21:16:31	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
07-05-2024 21:16:30	critical	Cable Modem Reboot because of - Reboot UI
06-05-2024 10:32:57	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
06-05-2024 10:32:56	critical	Cable Modem Reboot because of - HW or Power-On Reset
04-05-2024 11:46:56	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
04-05-2024 11:46:56	critical	16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
04-05-2024 11:46:56	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
04-05-2024 11:46:32	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
04-05-2024 11:45:53	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
04-05-2024 11:45:48	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
04-05-2024 11:44:41	critical	No Ranging Response received - T3 time-out;CM-MAC=:::::;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
04-05-2024 11:44:40	critical	16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
04-05-2024 11:44:40	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
04-05-2024 11:44:16	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
04-05-2024 11:43:50	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx;CM-QOS=1.1;CM-VER=3.1;

1	Locked	38	222	108
2	Locked	37	288	257
3	Locked	38	1359	330
4	Locked	38	591	226
5	Locked	37	1014	182
6	Locked	38	3880	486
7	Locked	38	3487	708
8	Locked	37	1995	188
9	Locked	38	198	167
10	Locked	38	221	125
11	Locked	38	214	154
12	Locked	38	208	166
13	Locked	38	228	162
14	Locked	37	228	153
15	Locked	37	262	156
16	Locked	37	274	105
17	Locked	37	279	104
18	Locked	38	232	97
19	Locked	38	201	155
20	Locked	38	183	116
21	Locked	38	231	102
22	Locked	38	210	119
23	Locked	38	206	114
24	Locked	38	204	115
25	Locked	38	212	164
26	Locked	38	207	123
27	Locked	38	231	130
28	Locked	38	304	81
29	Locked	38	501	184
30	Locked	37	696	81
31	Locked	37	883	91

0	ATDMA	0
1	ATDMA	0
2	ATDMA	0
3	ATDMA	1
4	ATDMA	0