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Regular discconnects and slow speeds on wifi and ethernet after upgrading to 1Gp. Any help apreciated

Jaks79
Joining in

on ‎08-05-2024 15:12

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1331000000-538QAM 25625
21390000000.537QAM 2561
31470000000.238QAM 2562
41550000000.138QAM 2563
51630000000.537QAM 2564
61710000000.938QAM 2565
7179000000-1.438QAM 2566
8187000000-1.637QAM 2567
9195000000-1.738QAM 2568
10203000000-2.238QAM 2569
11211000000-2.538QAM 25610
12219000000-2.838QAM 25611
13227000000-3.438QAM 25612
14235000000-3.837QAM 25613
15243000000-4.437QAM 25614
16251000000-5.237QAM 25615
17259000000-5.437QAM 25616
18267000000-538QAM 25617
19275000000-4.838QAM 25618
20283000000-4.638QAM 25619
21291000000-4.638QAM 25620
22299000000-4.738QAM 25621
23307000000-4.838QAM 25622
24315000000-4.838QAM 25623
25323000000-538QAM 25624
26339000000-4.938QAM 25626
27347000000-5.138QAM 25627
28355000000-5.838QAM 25628
29363000000-6.438QAM 25629
30371000000-7.137QAM 25630
31379000000-7.437QAM 25631

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38222108
2Locked37288257
3Locked381359330
4Locked38591226
5Locked371014182
6Locked383880486
7Locked383487708
8Locked371995188
9Locked38198167
10Locked38221125
11Locked38214154
12Locked38208166
13Locked38228162
14Locked37228153
15Locked37262156
16Locked37274105
17Locked37279104
18Locked3823297
19Locked38201155
20Locked38183116
21Locked38231102
22Locked38210119
23Locked38206114
24Locked38204115
25Locked38212164
26Locked38207123
27Locked38231130
28Locked3830481
29Locked38501184
30Locked3769681
31Locked3788391

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
33944K1840QAM 40961108

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
33Locked37-9.74189129287



3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
04960000047.35120QAM 161
14310000046.85120QAM 162
23660000046.55120QAM 163
33010000046.35120QAM 164
423600000465120QAM 165

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0ATDMA0000
1ATDMA0000
2ATDMA0000
3ATDMA0010
4ATDMA0000

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
610.443.02KQAM 256

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
6OFDMA2087400000000



Network Log

Time Priority Description
08-05-2024 14:45:32noticeGUI Login Status - Login Success from LAN interface
08-05-2024 14:18:24noticeGUI Login Status - Login Success from LAN interface
08-05-2024 12:32:44noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
08-05-2024 11:45:15criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
08-05-2024 11:40:32warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
08-05-2024 09:21:18noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
08-05-2024 04:02:15noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
08-05-2024 02:58:27noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
08-05-2024 01:19:50warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
08-05-2024 00:50:50noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
08-05-2024 00:46:48warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
07-05-2024 21:47:28noticeREGISTRATION COMPLETE - Waiting for Operational status
07-05-2024 21:47:24noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 12 13.;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
07-05-2024 21:47:19noticeDS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
07-05-2024 21:47:15noticeTLV-11 - unrecognized OID;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
07-05-2024 21:47:13warningDHCP WARNING - Non-critical field invalid in response ;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
07-05-2024 21:47:11noticeHonoring MDD; IP provisioning mode = IPv4
07-05-2024 21:47:01criticalCable Modem Reboot because of - HW or Power-On Reset
07-05-2024 21:47:01criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
07-05-2024 21:16:31criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
07-05-2024 21:16:30criticalCable Modem Reboot because of - Reboot UI
06-05-2024 10:32:57criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
06-05-2024 10:32:56criticalCable Modem Reboot because of - HW or Power-On Reset
04-05-2024 11:46:56criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
04-05-2024 11:46:56critical16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
04-05-2024 11:46:56criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
04-05-2024 11:46:32criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
04-05-2024 11:45:53criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
04-05-2024 11:45:48criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
04-05-2024 11:44:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
04-05-2024 11:44:40critical16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
04-05-2024 11:44:40criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
04-05-2024 11:44:16criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
04-05-2024 11:43:50criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
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Client62
Alessandro Volta

on ‎08-05-2024 15:45

Check 0800 561 0061 see if the automated number has a known fault for your street.

QAM 64 is the norm, here the 3.0 Upstream channels have all de-rated by 2 levels to QAM 16 usually this is a local  noise issue :

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
04960000047.35120QAM 161
14310000046.85120QAM 162
23660000046.55120QAM 163
33010000046.35120QAM 164
423600000465120QAM 165
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Client62
Alessandro Volta

on ‎08-05-2024 18:18

3.1 Downstream power level is below the -7 to +7 dBmV preferred range.

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
33Locked37-9.74189129287
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Martin_N
Forum Team
Forum Team

on ‎12-05-2024 10:12

Hi Jaks79,

Thank you for your post. I'm very sorry to for any issues you're having with your service. 

I have taken a look on our side and it looks as though an engineer visit is needed. 

I will private message you now to confirm your details. 

^Martin

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Jaks79
Joining in
In response to Martin_N

on ‎27-05-2024 18:43

supplied my details... no reply yet?

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Robert_P
Forum Team
Forum Team
In response to Jaks79

on ‎30-05-2024 15:20

Hello Jaks79

 

Thanks for posting in regards to the connection issues experienced, we can see you are currently in discussion with my colleague. Please feel free to respond to them there.

 

Rob 

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