Dec 2022: VM installed on existing but unused for many years cable. V unreliable. Several engineer visits. Couldn't fix. Just started working a few days after final eng visit. Was v stable with no post RS errors. Best guess - something was fixed in s...
Good evening all. Having upgraded my speed from M500 to 1Gig. I am finding that the actual Wi-Fi speed is slower. The speed coming in to the router is over 1 Gig, but the Wi-Fi speed to my iPhone 14 is 300 Meg, where as previously on the M500 package...
Switched from BT to Virgin around a week ago for the cheaper and faster download speed, had everything installed by a technician and everything looked fine until I did a speed test and was getting around 700mbps compared to the advertised 1130mbps, f...
My speed has went down and I don't know if it because I'm out of contract or not but need help
Query: can you run a second cable from box outside house directly into an upstairs room in order to improve broadband speeds, without the need for 2nd router or subscription? We have great broadband speed downstairs & have an Eero mesh system instal...
Just switched to Virgin (264mbps Hub 3) after being with Sky and being told they can't offer more than their highest broadband package (70-80mbps). Primarily the computers in the house are used for gaming and as such use Steam.I decided I would downl...
My roadside cable box has had the cover removed/stolen and as a result have exposed wires. Concerned that the wires could get damaged, how do I get a replacement box?My other issue is my street has a lot of kids on it they're pretty god but play foot...
Hey,2 days ago (04/05/2023) my Hub 5 was delivered and I set it up. Ever since my ethernet connection is dropping in an out every 5-10 seconds non stop. I've read the forums and upgraded the Eth cables to Cat6 to no avail, I also switched the Link Sp...
Hello, Have the Hub 4; working on desktop with no VPN around 4-5 meters from Hub. Receiving terrible speeds, been testing all morning and have only managed to get above 100Mbps once. Any support on how to increase the speeds to the 500Mbps?Thanks!
Hi, I’ve recently got the VM Connect app and ran a test in each room. Living Room (where router is located) has a speed of around 500mbps upload. Other rooms all have a speed of around 200mbps, except one room which has around 10mbps. I’m confused th...
