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Damage to virgin media external brown box

Joining in

My roadside cable box has had the cover removed/stolen and as a result have exposed wires. Concerned that the wires could get damaged, how do I get a replacement box?

My other issue is my street has a lot of kids on it they're pretty god but play football in the street and the wires are contently being hit or knocked how can i arrange a engineer to fix the box/cover  


Up to speed

afaik you can call 150 and they will get someone out to sort it for you!

Connection: Virgin FTTP Gig2 (XGSPON)

Very Insightful Person
Very Insightful Person

Post up a photo to allow VM to assess the parts needed.  If you wait here a day or two a VM Mod will pick this up and arrange.

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Forum Team
Forum Team

Hey @jonwilliams55,

Welcome back to the Community Forums an thanks for the post.

In order for me to get this correctly raised for you, can you please provide us a picture of the cabinet, the nearest house number and the postcode in which it resides in.

Once I have this I can flag it to the appropriate team to get this repaired.

Thanks. Joe

As requested find photo attached, the house number is [removed] postcode sa11 1nf

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]


Apologies for the confusion here @jonwilliams55 we would need to pop you over a PM to confirm some details so we can arrange an engineer for this to be fixed for you.

I'll send this now.



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