Good evening all. Having upgraded my speed from M500 to 1Gig. I am finding that the actual Wi-Fi speed is slower. The speed coming in to the router is over 1 Gig, but the Wi-Fi speed to my iPhone 14 is 300 Meg, where as previously on the M500 package...

What is the issue with these virgin stream boxes and the “adding” bug? This is the third time since I have had the box, that I have had the same issue of trying to add services via the app within the menu, when it simply says ‘adding’, I have phoned ...

I have just upgraded my broadband from 500 Meg (£25) to 1 Gig (£31) seems like a good price. I currently have a hub 4, am I entitled to a Hub 5. Is there any point ? Is it a better router ? Cheers all 

I have now made at least 6 phone calls to VM with regards to my WI-FI pods failing to connect to the router.I have been about 6 different excuses from the router needs replacing to the pods need replacing, to the pods need reprovsioning. I have had t...

Hub 4 -  2 x Wi-Fi pods. The pods will not connect to the router. Customer services no help at all. Can someone please help